Application Support Engineer

4 weeks ago

Singapore EF SOFTWARE PTE. LTD. Full time
Roles & Responsibilities

About Us:

We develop comprehensive software products and solutions ranging from IT consultancy to infrastructure and hardware setup to optimise customers' experiences. To establish ourselves as a leading provider of applications and healthcare support services for the Asian market, and partner healthcare customers to build a safe medical environment for all.

We are driven by our group philosophy as defined below:

1. Provide the best to our customers through a service-oriented culture

2. Create new value through innovation

3. Realise greater possibilities through advanced technology

Roles and Responsibilities:

  • Responsible for providing technical assistance and support related to computer systems, hardware or software testing
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
  • Provide technical assistance and support for incoming queries and issues related to computer, systems, software, and hardware
  • Respond to queries either in person or over the phone
  • Write training manuals
  • Maintain daily performance of computer systems
  • Respond to email messages for customers seeking help
  • Ask questions to determine nature of problem
  • Walk customer through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Run diagnostic programs to resolve problems
  • Are required to apply information security in accordance with the established policies and procedures of the organization.

Requirements:

  • Diploma or Certificate in IT/Computer Engineering with 1-2 years of working experience in technical support
  • Experience in basic networking support
  • Experience in supporting OS platforms such as Windows 10 and MS Office applications
  • Prefer candidates who are resourceful, who have good working attitude & takes initiative
  • Good communication skills and administrative skills
Tell employers what skills you have

Customer Service Skills
Information Security
Troubleshooting
Windows 10
Technical Assistance
Hardware
Healthcare
Computer Hardware
Strategy
MS Office
SQL
Good Communication Skills
Application Support
Networking
Software Testing
SAAS solutions
Team Player
Java
Customer Service
Technical Support

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