Patient Experience

3 weeks ago


Singapore NATURAL HEALING PTE. LTD. Full time
Roles & Responsibilities

Location: Modern Shopping Mall right across Somerset MRT

Work days: 5 days week (2 weekdays off)

We're looking for a mature, dependable, and service-oriented individual to join our TCM wellness team as a Patient Experience & Sales Coordinator. This is more than just a sales role — you'll be supporting people on their health journeys while helping the clinic grow with confidence and heart.

What You'll Do

1. Recommend Wellness Treatments (Main Focus)

  • Understand patient needs and recommend suitable TCM treatments or wellness packages (based on TCM Physicians' recommendations)

2. Front Desk & Patient Support

  • Handle appointment bookings, payments, and simple reports
  • Ensure a warm and smooth experience for every visitor

3. Clinic & Therapy Support

  • Assist with general clinic upkeep and therapy when needed

4. Marketing & Outreach

  • Join wellness roadshows, health talks, and help promote clinic offerings
  • Support social media efforts and work with KOLs where relevant
You're a Great Fit If You:
  • Have interest in health, wellness, or TCM
  • Are emotionally mature, proactive, and a team player
  • Are comfortable working weekends
  • Enjoy talking to people and offering service with heart
  • Can thrive in a structured yet collaborative setting
  • (Bonus) Have experience in healthcare, spa/wellness, or customer service
What You'll Get
  • Attractive base salary + commission for treatment conversions
  • Staff discounts on wellness products & services
  • Positive, supportive team culture
Tell employers what skills you have

Lead Generation
Microsoft Office
Microsoft Excel
Treatment
Healthcare
Administration
Selling
Communication Skills
Team Player
Articulate
Customer Service
Disposition
Customer Service Experience

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