Patient Engagement Executive

3 weeks ago

Singapore BRIDGEPOINT HEALTH PTE. LTD. Full time
Roles & Responsibilities

This role reports to Patient Engagement (Team Lead). Bridgepoint Health is an operating entity of Sheares Healthcare. Bridgepoint Health operates the United Primary Care Network (PCN). As a Patient Engagement Executive, you play an important role in fulfilling the key objectives of the United Primary Care Network. You are expected to function independently and work well within a group of like-minded staff looking to deliver the best possible care to our patients.

Key Roles and Responsibilities:

  • Engage patients to encourage participation in PCN programmes, including but not limited to Healthier SG (HSG), Chronic Disease Management Programmes (CDMP), diabetic screenings, nurse counselling and community care.
  • Engage our/partner/affiliate clinics of the United PCN to refer eligible patients for ancillary services such as Diabetic Foot Screening (DFS), Diabetic Retinal Photography (DRP, Nurse Counselling (NC) and Spirometry (Spiro).
  • Conduct outreach calls and follow-ups with patients to coordinate appointments, provide reminders, gather feedback and provide programme-related information.
  • Support our/partner/affiliate clinics of the United PCN in identifying eligible patients, defaulters and track progress.
  • Support our/partner/affiliate clinics of the United PCN in referring of identified patients to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.
  • Provide logistical support for Nurses to be deployed to our/partner/affiliate clinics of the United PCN. Laison between our/partner/affiliate clinics of the United PCN and Nurses to ensure smooth deployment.
  • Maintain accurate patient records and update data in internal tracking systems.
  • Address patient queries and concerns with professionalism, empathy, and confidentiality.
  • Assist in preparing reports, tracking key performance indicators (KPIs), and ensuring compliance with MOH documentation requirements.
  • Assist in any other tasks allocated by the Team Lead.

Requirements:

  • Diploma in relevant field with 2 years of working experience.
  • Familiarity with the way of working of a clinic.
  • Relevant experience in call center, customer service/support hospitality or healthcare industry is advantageous.
  • Team player, good interpersonal and communication skills.
  • Familiarity with various clinic management systems is a plus.
  • Technology Savvy and computer-literate including use of Microsoft Office applications.
  • Can-do attitude, adaptable to situations.
Tell employers what skills you have

Healthcare Industry
Management Skills
Microsoft Office
Logistic Support
Tracking Systems
Healthcare
Copywriting
Team Player
Business Process
Disease Management
Screening
Call Center

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