it applications support executive

3 weeks ago

Singapore ORCA GLOBAL PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • User Support: Acts as point of contact for users facing issues related to internal application.
  • Customer Service: Ensure all users interactions are handled professionally and emphatically.
  • Ticket Management: Record, prioritize and manage incident requests in the ticketing system. Ensure timely follow-up and resolution of tickets.
  • Problem Solving: Analytical mind to resolve complex issue and escalate where appropriate.
  • User Training: Ability to create and conduct training on the usage of application proficiently.
  • Documentation: Create and maintain user-friendly guide related to the application.
  • Cross Department Collaboration: Must be comfortable to collaborate with all departments to share insights and solution to an issue.
  • Process Improvement: Continuously assess and improve the efficiency of support workflows.

Desired Attributes:

  • Emphatic and Customer Focussed: A genuine desire to help others and stay calm under pressure when dealing with any user.
  • Team Oriented: Actively collaborate and assist colleagues towards team goals.
  • Detailed Oriented: Thorough and meticulous in documenting all incidents, troubleshooting and resolution steps.
  • Adaptability: Ability to adopt new technologies and processes.
  • Analytical Thinking: Able to identify patterns in issues and suggest preventive measures.
  • Strong Communication Skills: Active listening skills and ability to communicate clearly to non-technical users.

Key Requirements:

  • Possess at least Diploma in IT or Business Management, with at least 2-3 years of experience.
  • Possess good interpersonal and communication skills.
  • Shows drive, integrity, sound judgment, adaptability, creativity, self-awareness and an ability to multitask and prioritize.
  • Takes ownership and accountability for assigned work
Tell employers what skills you have

Ability to Multitask
Troubleshooting
Process Improvement
Stay Calm Under Pressure
Problem Solving
Adaptability
Application Support
Pressure
Communication Skills
Customer Service

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