L2 Application Support Engineer

1 week ago

Singapore CAREERALLY PTE. LTD. Full time
Roles & Responsibilities

L2 Application Support Engineer (Java Backend/ Central/ Permanent Role/ Attractive Bonus)


• Location: Central Area


• Attractive Bonus & Benefits


• Permanent Role

Responsibility:

  • Responsible for Level 2 support which include provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements, handle incident tickets from initiation to closure.
  • Investigate, troubleshoot, and resolve application issues reported by users, ensuring minimal disruption to operations.
  • Conduct root cause analysis and post-incident reviews to prevent recurrence of issues.
  • Collaborate with Developers and Infrastructure teams for complex issues.
  • Escalate unresolved or critical incidents to higher-level support teams and follow through to resolution.
  • Able to perform well under pressure and manage tasks within tight SLAs
  • Report status and progress to technical lead/manager regularly.
  • Participate in application enhancements, documentation, and testing.
  • Support testing efforts in development and testing environments.
  • Support industry, regulatory, and security testing (e.g., VAPT, APT, APIPT).
  • Assist in deploying applications to test and production environments.
  • Perform 24x7 standby duty on a rotational basis.

Requirement:

  • Bachelor's Degree in computer science/ Computer Engineering or related certifications.
  • Minimum of 3 years of hands-on experience with Java, J2EE/JEE, Oracle, SQL/PLSQL, RESTful and etc will be advantageous.
  • Solid understanding of the Software Development Life Cycle (SDLC)
  • Familiarity with Spring frameworks (4.x / 5.x / 6.x), Spring Boot, Unix shell scripting, RedHat Ansible, and experience with AWS services (CloudWatch, S3, RDS, EKS) is a plus.
  • Able to work with 24/7 work shift pattern (standby duty).

How to apply

Interested candidates who wish to apply for the post, you may click the Apply Now Button or send in your updated resume (in MS Word format) to jackyooi@careerally.com.sg

We regret to inform that only shortlisted candidates will be notified.

Careerally Pte Ltd | EA Licence: 24C2215

Ooi Chuan Yi (Jacky)| EA Registration No: R24122948

Tell employers what skills you have

RESTful API
system health checks
Oracle
Spring Framework
Root Cause Analysis
Scripting
SDLC
Spring Boot
SQL
Application Support
Pressure
RedHat
APT
Unix Shell Scripting
Java
Linux
J2EE
Software Development
Incident Management
Technical Support

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