Guest Relations, Concierge

**Job Number** 24091085 **Job Category** Rooms & Guest Services Operations **Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Responsible for the day-to-day services of the...

**Overview of Duties** - Ensure effective and efficient operation of the lounge reception desk. - Provide exceptional service, ensuring total customer satisfaction to our guests at all times. - Be an ambassador of Accor Hotels and the Qantas Airways brand. **Main Responsibilities** - Provide a warm welcome as first point of contact for lounge guests. -...

**Job Number** 24061256 **Job Category** Rooms & Guest Services Operations **Location** Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** Responsible for the day-to-day services of the...

The successful candidate will play a critical role in delivering professional and expert concierge services to customers. Job Responsibilities: To deliver professional and expert concierge services to customers. To handle customer requests or enquiry via phone, email, and/or chat. Interact with customers to provide information in response to...

**ASSISTANT GUEST SERVICES MANAGER - CONCIERGE** Mandarin Oriental, Singapore is looking for Assistant Guest Services Manager - Concierge to join our concierge team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

**KEY ROLE & FUNCTIONS **1. **STANDARD OPERATING PROCEDURES** - Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard. - Follows and maintains highest quality standard of guest over all experience focusing on the **5 cores of Guest...

**KEY ROLE & FUNCTIONS **1. **STANDARD OPERATING PROCEDURES** - Monitors all FOH operations, customer service and reservation system ensure all team members are following the 1 Group SOP, meeting the local safety and health standard. - Follows and maintains highest quality standard of guest over all experience focusing on the **5 cores of Guest...

Roles & Responsibilities Job Summary: We are seeking a resourceful and guest-focused Concierge Executive to support our Concierge team. This role is key to crafting unique and memorable guest experiences by offering personalized recommendations, handling guest requests and managing daily concierge operations. The ideal candidate is well-connected,...

Actively seek verbal feedback from guests and implement actions to improve the guest experience. - Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at home” upon arrival. - Positively deal with and learn from guests’ complaints and comments with follow-up and feedback to the Chief Concierge/ Duty Manager to follow up...

Assist department with daily property activities and promotions. - Encourage and assist guest to perform mobile check in and check out in the hotel. - Perform role as Front Office Executive and assist guest check in, check out and handling guest enquiries. - Perform role as a Concierge and advise guest or resident with accurate tourist information. - Manage...