Community Care Executive

3 weeks ago


Singapore REN CI HOSPITAL Full time
Roles & Responsibilities

BROAD FUNCTIONS

  • The incumbent is responsible for the general quality of care provided to the clients at Senior Care Centre (SCC).
  • Monitor all work procedures and ensure that they are executed in compliance with organization policies, standard operating procedures and government regulations.
  • Act as the direct supervisor to the Community Care Associates (CCA) and ops/administrative staff in SCC (if any) and take action to ensure their well-being and personal/ professional development.
  • Support Executive Director in the day to day administrative and operational duties.
  • Support the organisation in projects and initiatives.
  • Perform daily work duties according to department or organisation standard operating procedures (SOP).

ROLES AND RESPONSIBILITIES

General guidelines

  • Manage SCC and take charge of its day-to-day operations e.g. transport arrangement.
  • Maintain a high level of customer service and client engagement, which includes working with Quality Service Management (QSM) to address and manage clients, next-of-kin or public's feedback or complaints.
  • Supervise the running of programmes for clients.
  • Generate daily/monthly reports for management reporting.
  • Manage a team of SCC Community Care Associates and operations/admin staff (if any).
  • Lead in project work (e.g. quality improvement within department/ organisation) to improve the quality of care and services to clients.
  • Identify service gaps in response to clients' needs and make recommendations to improve service provision of SCC.

Care delivery

  • Supervise delivery of activities of daily living (ADLs) by CCAs.
  • Conduct regular rounds to check on clients' wellbeing, safety, cleanliness and site maintenance.
  • Ensure quality of care by identifying and correcting non-compliance by care staff to SOPs related to ADL delivery. Escalate complex issues to reporting officer.
  • Engage with clients to monitor cognitive and behavioural levels and escalate concerns to therapists/ staff nurse.
  • Monitor and escalate concerns regarding potential abuse.
  • Monitor, co-design and support implementation of site-specific programmes based on clients' interests and needs.
  • Implement organisation-wide and site-specific programmes, including gathering feedback from staff and clients.
  • Conduct investigation and provide timely report to reporting officer on non-clinical incidents. To recommend and implement prevention measures.
  • Support planning and implementation of activities beyond routine programme (e.g. outings).
  • Review escalation of abnormal changes in clients' conditions, when necessary.
  • Communicate new programmes, interventions, and/or changes to a client's health / circumstances to the CCAs or the Clinical Team.

Quality assurance

  • Gather data to support infection control and prevention reporting.
  • Support reporting officer in preparing and gathering documents for internal and external Audits.
  • Supervise and support execution of new non-clinical standard operating procedures (SOPs) by Care staff.
  • Volunteer management
  • Supervise volunteer activities.
  • Provide requirements plan for volunteers.
  • Gather feedback on volunteers and share with relevant teams (e.g. volunteer management department).
  • Plan and coordinate collaboration for volunteer activities.

Professional development

  • Participate in relevant training programmes to acquire skills and knowledge that enhances work performance.
  • Leadership and team management
  • Gather information on staff learning requirements and conduct learning needs analysis with care staff.
  • Manage training schedules and coordinate with training and education department.
  • Conduct total performance appraisal for subordinates.
  • Mentor subordinates to develop their competencies at work and work towards progression in their career.

Others

  • Plan budget for operations and monitor the expenditure.
  • Ensure the preventive and corrective maintenance of equipment and infrastructure are performed timely and effectively.
  • Perform other duties as and when required or instructed by reporting officer or Head of Department.

REQUIREMENTS

  • Diploma or degree in healthcare related industry or other relevant field of study.
  • Working in a geriatric set up, long term care or nursing home set up will be an advantage but not necessary.
  • At least 2 years supervisory experience.
  • Experience in operations or managing a business unit is preferred.
  • Experience as leader in process improvement projects and/or innovation and technology projects would be an advantage.
  • Basic proficiency in Microsoft Word, Excel and Power point, and other computer skills.
  • Able to multi task and work in a stressful environment.
  • Good interpersonal and communication skills
  • Caring, compassionate and able to communicate and show empathy towards clients.

WORK LOCATION

  • Ren Ci @ Ang Mo Kio - 10 Ang Mo Kio Ave 8 Singapore 567727

WORK DAYS

  • Monday - Friday
Tell employers what skills you have

Leadership
Learning Needs Analysis
Service Management
Quality Improvement
Infection Control
Approachable
Planning and Implementation
Interventions
Team Management
Nursing
Prevention
Wellbeing
Performance Appraisal

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