Cafe Manager

2 weeks ago


Singapore LINK COMPLIANCE PTE. LTD. Full time
Roles & Responsibilities

Link Compliance is representing an Italian Retail Luxury Brand to serach for a Cafe Manager to join their team.

We are looking for a passionate and customer-focused Café Store Manager The Cafe Manager will organize daily operations and motivate staffs to provide excellent customer service as well as to help increase profitability and boost customer engagement.

Main Responsibilities:

Service

  • Lead, train and coach the Store Team in all aspects of delivering the luxury coffee experience and client teling to every guest, all of the time
  • To take overall responsibility for delivering brand standards at all times by ensuring that the store is opened/closed & operated in line with all standards, policies & procedures
  • To deal with and resolve customer complaints in line with company policy/procedures
  • To perform all tasks as defined in the Barista and Supervisor's Job Descriptions
  • Ensure the equipment including coffer machines, lights, washing machines, tables and chairs are in good condition.
  • Ensure all cafe areas are clean and tidy
  • Nurture friendly relationships with customers to increase loyalty and boost our reputation.
  • Advise staff on the best ways to resolve issues with clients and deliver excellent customer service.

Operations

  • Manage day-to-day operations of the café.
  • To ensure that all company policies and procedures are in place to maintain cash & stock security and that all necessary action is taken to ensure that all transactions involving stock &/or cash are done in a secure manner
  • Implement the promotion and in-store event to boost sales and recruit new customers.
  • To ensure all marketing updates and new POS are implemented & maintained effectively
  • Coordinate with vendors and order supplies for consumable materials, as needed (like takeaway cups, bags, napkin, etc).
  • Maintain updated records of daily, weekly and monthly revenues and expenses.

Team Development

  • To communicate all key information to the store team in the most effective way using the most appropriate media including Team Meetings, Shift Briefings,
  • To recruit, train, coach and develop the team to ensure that they deliver brand standards and a great customer experience
  • Schedule shifts for staffs and Baristas.
  • Hire and onboard new staffs and Baristas.
  • Train employees on drinks preparation, service flow and proper use of coffee equipment.

Requirements:

  • Minimum of 3 years work experience as a Cafe Manager.
  • Hands-on experience with professional coffee machines.
  • Data sensitive, strong data analysis skills.
  • Availability to work within opening hours (including weekends and holidays).
  • Excellent communication skills with the ability to manage and motivate a team.
  • Top notch Customer service attitude.
Tell employers what skills you have

Excellent Communication Skills
Food Safety
Customer Service Operations
Customer Experience
Italian
Inventory
Job Descriptions
Recruiting
Team Development
Customer Engagement
Luxury
Luxury Lifestyle
Customerfocused
Compliance
Customer Satisfaction
Customer Service
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