Academy Executive

Roles & Responsibilities

We are looking for a strategic connector to help us amplify the social impact across Hatch Academy's programmes. This role coordinates the vital links between our Social Innovation and Accessibility & Inclusion portfolios of the Academy arm, ensuring our programmes run smoothly and cohesively for our learners.
About Hatch

Hatch is a social enterprise built around the mission of unlocking digital's potential for good, specifically in empowering individuals (Academy) and accelerating businesses (Mediahouse).

At the heart of our work, we care about making a difference in ways that are intentional, transformative, and sustainable.

Who we are looking for

We are looking for someone who:

• Sees the connections between moving parts and loves bringing order to complexity whilst keeping the human impact front and centre.
• Is a natural coordinator who thrives on making sure nothing and no one gets missed—the person who remembers the details others forget.
• Flourishes in collaborative environments where you're working across different teams, programmes, and communities to create something bigger than the sum of its parts.
• Believes deeply in inclusive education, livelihoods and social innovation, and wants their work to contribute to breaking down barriers in Singapore.
• Enjoys wearing multiple hats—from data tracking to stakeholder calls to programme logistics—and finds satisfaction in the variety.

Job Responsibilities

When writing job descriptions, we are cognisant that each individual brings their own unique set of experiences, strengths and interests to the table. With a foundational level of a "right fit", we often find ourselves designing roles to fit the candidate where they shine best.

Nonetheless, this is what we would expect the role to encompass:

Reporting Structure: Reports to Head of Academy

You'll be the central hub of the Academy team, keeping our Social Innovation and Accessibility & Inclusion programmes running smoothly and purposefully. Your operational focus means you're hands-on with the day-to-day mechanics that make programmes work. You'll troubleshoot operational challenges, maintain programme databases, and create systems that support meaningful learning experiences.

As the primary liaison between programme teams, community partners, referral organisations, and participants, you're the person stakeholders turn to with questions, concerns, and ideas. Together with the team, we want to bring the best to our Academy programmes.

Here's how your responsibilities break down:

Cross-Portfolio Programme Coordination (40%)

• Orchestrate programme schedules and resource sharing between Social Innovation and Accessibility & Inclusion teams—think shared venues, equipment, and expertise
• Facilitate regular communication between portfolio teams, ensuring both programmes benefit from each other's insights and innovations
• Keep programme planning meetings productive and action-focused, with follow-through that actually happens
• Coordinate participant recruitment efforts so we're reaching the communities who need these programmes most
• Support programme evaluation activities, gathering the data that helps us understand our real impact

Stakeholder Liaison & Communication (25%)

• Be the friendly, knowledgeable voice that community partners and participants reach out to with questions about programmes
• Maintain strong relationships with referral organisations, keeping them informed about participant progress and programme developments
• Work closely with our operations team on logistics, ensuring programmes have what they need when they need it
• Prepare programme materials and communications that speak to people, not bureaucrats
• Coordinate stakeholder meetings and events that bring people together meaningfully

Programme Operations Support (20%)

• Manage the nuts and bolts of programme delivery—setup, participant onboarding, timeline monitoring
• Catch potential issues before they become problems, escalating to programme managers when needed
• Keep programme documentation current and useful, maintaining databases that actually help rather than hinder
• Support compliance and quality assurance in ways that protect programme integrity without stifling innovation
• Create operational systems that scale with programme growth

Strategic Support & Analysis (15%)

• Compile programme data that tells the real story of our impact for leadership review
• Research emerging best practices and trends that could strengthen our programmes
• Support development of programme proposals and reports that secure continued funding and partnerships
• Facilitate cross-portfolio learning sessions where teams share what's working and what isn't
• Identify practical opportunities for programme integration and operational efficiencies

Must-Haves

Technical Skills

• Programme coordination and project management fundamentals
• Strong organisational and time management abilities
• Proficiency with data management and basic analysis
• Clear communication and interpersonal skills
• Understanding of social programme contexts and beneficiary needs

Personal Attributes

• Detail-oriented with strong follow-through
• Ability to work across multiple programmes and priorities
• Collaborative approach with diverse stakeholders
• Proactive problem-solving mindset
• Cultural sensitivity when working with marginalised communities

Professional Requirements

• Bachelor's degree in social work, public administration, programme management, or related field
• 2-3 years experience in programme coordination or similar role
• Experience working with social programmes or non-profit sector preferred
• Strong written and verbal communication skills

Career Progression

• Growth opportunities into Programme Manager or Assistant Head of Academy roles as you develop expertise
• Opportunities to specialise deeply in Social Innovation or Accessibility & Inclusion
• Development toward leading your own portfolio as programmes expand and evolve
• Cross-functional opportunities within Hatch Academy, from operations to strategy to programme design

Work Arrangements

• Arrangement: In-person for programmes, otherwise hybrid with at least 3 days in office at The Foundry
• Contract type: Permanent
• Working hours: Full-time preferred, but negotiable

How to Apply

Please apply for the position at: https://form.typeform.com/to/z63D0R9Y. You will be redirected to a form that will ask for your contact details, a copy of your resume, as well your responses to three short questions that help us get to know you better. We are really looking for responses that are succinct, thoughtful, and representative of who you are beyond what's on your resume. You should be able to complete the entire form within 30 minutes, and there is no need for additional documents or cover letters beyond the submission.

Tell employers what skills you have

Community Outreach
Internal Communications
Analytical Skills
Interpersonal Skills
Administration
Project Management
Attention to Detail
Time Management
Writing
Resource Management
Team Player

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