Donor Management Manager

1 week ago


Singapore Bone Marrow Donor Programme, The Full time
Step into an extraordinary career with The BoneMarrow Donor Programme (BMDP). As part of our team, you'll beempowered in your role and growth, channel your passion, andcollaborate with both internal and external stakeholders to makelife-saving bone marrow donations a reality. At BMDP, we're morethan colleagues - we're a dedicated and supportive team, fosteringhope and second chances. Be a driving force in transforming lives,where your career becomes a meaningful journey of impact andcompassion.

Purpose: Oversee donorcentre operation of stem cell donations from unrelated donors andensure donor safety in the entire donation process. Managerelations with internal and external stakeholders and employstrategy to ensure minimum donor dropout and compliance with WorldMarrow Donor Association (WMDA) standards.
  • Oversee daily operations of donor management from initialsearch request to contacting the donors and obtaining informedconsent to final donation.
  • Ensure DonorManagement's operation complies with regulations such as PersonalData Protection Act (PDPA) and World Marrow Donor Association(WMDA) standards by regularly reviewing policies andprocedures.
  • Provide analysis reports ondonation request and implement action plan to reduce donor dropout
  • Manage relationships with partners such ascollection centres, international registries, laboratories, andcourier services.
  • Review vendors likelaboratories and courier services to ensure higheststandards.
  • Conduct annual audit of allcollection centres to ensure compliance with WMDAstandards.
  • Review and ensure compliance toPDPA and IT Security policies and processes
  • Develop and manage Donor Management's budget.
  • Motivate, lead and develop donor management's staff toenable high level of performance in a collaborative workingculture.
  • Maintain effective communication withHeads of other teams to provide regular updates and work oncollaborative projects.
  • Embody and beadvocates of BMDP's Core Values and Core Competencies
  • Support and manage reporting staff in the followingaspects:
  1. Day-to-day workand individual work goals
  2. Competencies andcareer development
  3. BMDP's Core Values and CoreCompetencies inte]taff welfare andmorale
Job Competencies:
  • Builds Effective Teams
  • Strategic Mindset
  • ManagesComplexity
  • Communicate with Impact
  • Drive Results
TechnicalSkills:
  • Technical Expertise in DataAnalytics
  • Knowledge of Human Leukocyte Antigen(HLA)
  • Knowledge of Quality ManagementSystem
  • Proficient in MicrosoftOffice
Job Requirements:
  • Degree, preferably in BiologicalSciences/Life Sciences
  • At least 8 years ofworking experience, preferably in the life sciencesindustry
  • Supervisory experiencepreferred


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