Order Coordinator

4 weeks ago


Singapore SULZER SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Purpose of the Job

To manage and provide logistics and shipping support for all Services related orders in accordance with customer and Sulzer requirements

Main tasks and responsibilities:

  • Liaison with customers and agents to coordinate order dispatches, ensuring clear and timely communication
  • Work with other Sulzer entities and third-party logistics provides to organize and manage both intercompany and external order shipments
  • To provide accurate and timely scheduling and shipping updates for PPR & PSC orders
  • Responsibility to ensure that customer requirements are met while aligning with Sulzer's business objectives and performance standards
  • Oversee the timely and accurate handover of order-related documentation to Management, Finance and other Sulzer entities
  • Adhere to company policies, guidelines and procedures in compliance with Sulzer regulations
  • Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement.
  • Manage invoicing processes in accordance with contractual terms and timelines
  • Follow up with customers regarding outstanding payments to ensure timely collection
  • Assist in the processing and management of warranty-related orders
  • Prepare and maintain weekly and monthly operational reports
  • Perform additional tasks and responsibilities relevant to the Services function, as required

Safety Responsibilities

  • To adhere strictly to the company and national ESH regulations and operational procedures
  • To contribute development of environmentally friendly products and solutions
  • To participate and contribute to consultation process in health and safety related activities, where applicable
  • To report all ESH potential and actual incidents to line manager or site ESH manager
  • To help prevent and report any environmental and health and safety violations in the workplace

Competencies and behaviour required

  • Communication skills
  • Negotiating skills
  • Relationship management skills
  • Commercial acumen
  • Customer service skills
  • Cultural awareness
  • Organisation skills
  • Ability to act independently
  • Flexibility and ability to adapt to change
  • Attention to detail

Minimum Job Requirements

Education requirements:

  • Diploma in logistics or business discipline and/or

Job experience:

  • Relevant experience within related industry
  • Experience of contract negotiation in a commercial environment
  • Supplier/Customer management experience

Knowledge requirements (professional, technical, language):

  • PC skills – ideally SAP, Microsoft Word, Excel & Outlook.
  • Familiarity with Incoterms and Letter of Credit
Tell employers what skills you have

Customer Service Skills
Outlook
Relationship Management Skills
Microsoft Office
Microsoft Excel
Data Analysis
Invoicing
SAP
Adapt to Change
Attention to Detail
Communication Skills
Microsoft Word
Scheduling
Shipping
Contract Negotiation
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