Retail Store Manager

3 weeks ago

Singapore BAOZUN ASIA PTE. LTD. Full time
Roles & Responsibilities

Company Description

Baozun Inc., a leader in brand e-commerce, brand management and digital commerce services, will introduce Hunter Boots Ltd in Southeast Asia, starting with the dynamic markets of Singapore and Malaysia.

As a Retail Store Manager for a footwear brand, you will be responsible for overseeing and managing all aspects of the retail operations, ensuring a seamless and exceptional customer experience. You will play a key role in achieving sales targets, maintaining inventory levels, and leading a team of sales associates. The ideal candidate should have a strong background in retail management, excellent leadership skills, and a passion for footwear and fashion.

Responsibilities:

  • P&L owner: Meet sales goals by leading, managing, and mentoring the retail team.
  • Store Operations
  • Oversee day-to-day store operations to ensure a smooth and efficient workflow.
  • Implement and enforce standard operating procedures to optimize operational efficiency.
  • Manage and maintain visual merchandising standards to showcase the brand's products effectively.

Sales and Customer Service:

  • Set and achieve sales targets while maximizing profitability.
  • Train and motivate sales associates to provide exceptional customer service.
  • Monitor customer feedback and implement improvements to enhance the overall shopping experience.

Inventory Management:

  • Maintain accurate and up-to-date inventory levels.
  • Implement inventory control measures to minimize stock discrepancies and losses.
  • Coordinate with the merchandising team to ensure a well-balanced and appealing product assortment.

Team Leadership:

  • Recruit, train, and develop a high-performing sales team.
  • Foster a positive and collaborative work environment.
  • Conduct regular performance evaluations and provide constructive feedback to team members.

Sales Analysis and Reporting:

  • Analyze sales performance and market trends to develop strategies for increasing revenue.
  • Prepare and present regular reports on sales, inventory, and other relevant metrics to management.

Loss Prevention:

  • Implement and enforce security measures to prevent theft and minimize losses.
  • Train staff on loss prevention techniques and monitor compliance.

Promotions and Marketing:

  • Collaborate with the marketing team to implement promotional activities and events.
  • Ensure effective communication of promotions and marketing campaigns to the sales team.

Customer Relationship Management:

  • Build and maintain strong relationships with customers to encourage repeat business.
  • Address customer complaints and concerns in a timely and professional manner.

Qualifications

  • Bachelor's degree in Business, Retail Management, or a related field.
  • Proven experience in retail management, preferably in the footwear or fashion industry.
  • Strong leadership and interpersonal skills.
  • Excellent communication and organizational abilities.
  • Knowledge of retail operations, inventory management, and sales techniques.
  • Proficient in using point-of-sale (POS) systems and other retail software.
Tell employers what skills you have

Store Operations
Footwear
Visual Merchandising
Interpersonal Skills
Inventory
Exceptional Customer Service
Customer Relationship Management
Merchandising
Inventory Control
Inventory Management
Assortment
Team Leadership
Brand Management
Customer Service
Loss Prevention

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