Retail Store Manager

7 days ago

Singapore PERSOLKELLY Singapore Full time

Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Manage the day-to-day store operations to ensure a seamless and smooth customer experience
- Develop, improve and optimise retail processes to improve productivity and store operations
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Collaborate closely with all other functional team leads, in particular Commercial, Operations, Marketing and People & Culture
- Manage the day-to-day store operations to ensure a seamless and smooth customer experience
- Develop, improve and optimise retail processes to improve productivity and store operations
- Oversee general store administration and ensure compliance with policies and procedures, including goods receiving & transfers and cashier balancing
- Oversee store inventory levels and ensure the highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
- Conduct Stock Taking exercises at several intervals in the year, or as and when required.
- Maintain outstanding store conditions and work closely with the Visual Merchandising team to optimize displays in-store
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Recruit, coach, and build a robust team of Part Time and Full Time girls who strongly believe and live out the LB vision and mission
- Inspire and enable the team to provide a top notch and considerate service to all customers through training and mentoring
- Develop strategies to enhance the store customer experience and drive sales performance by conducting weekly business reviews to expand our customer base, increase store traffic and optimize profitability.
- Deal with all issues that arise from staff or customers (complaints, grievances etc)

Job Requirements
- With 7-8 years of relevant experience and 3-4 years of supervising experience
- Comfortable to work in a fast-paced environment.
- Comfortable to work retail hours(i.e Shift work, Public Holidays and weekends)

Job Code: KAIL
EA Reg No: R22109772 (Liew Kai Yin)
EA License No: 01C4394 (PERSOLKELLY SINGAPORE Pte Ltd)

596474

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