
Banking Operations
15 hours ago
- Manages and handle incoming & outgoing emails
- Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
- Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
- Render support to submit waiver requests for those waiver cases submitted via IVR
- Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.
Microsoft PowerPoint
Microsoft Office
call centre
Administrative Work
Invoicing
Customer Care
Social Media Management
Administration
Credit Cards
Banking Operations
Service Level
Data Entry
Operational Risk Management
Retail Banking
administrative role
Administrative Support
Banking
Team Player
Customer Service
Able To Work Independently
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