Head of Digital Solutions

Roles & Responsibilities

About T-System:

With around 28,000 employees worldwide and annual revenues of EUR 4.0 billion (2021), T-Systems is one of the leading providers of digital services. The Deutsche Telekom subsidiary is headquartered in Germany and has a presence in Europe as well as in selected core markets and strategic production locations. T-Systems can provide a global production and supply chain to companies operating worldwide.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries and the public sector. Focus industries include automotive, manufacturing, logistics and transportation, as well as healthcare and the public sector. T-Systems develops vertical, company-specific software solutions for these sectors.

Primary Responsibilities:

Strategy:

• Demonstrate the value of modern technology to enable the business to meet its objectives.
• Lead the vision for Portfolio Unit Digital Solutions' transformation, fostering innovation and flexibility in IT management and service delivery.
• Build and maintain strong relationships with key stakeholders to co-create an IT strategy that meets business needs.
• Contribute to the development and execution of a forward-thinking data and information strategy.

Service Delivery Leadership:

• Take responsibility for development, delivery and monitoring of both an IT strategy and support delivery of a data and information strategy.
• Lead delivery teams to meet customer expectations by executing projects on time, within budget, and to high standards.
• Implement risk management strategies for both ongoing operations and project transformations.
• Champion continuous improvement to enhance service quality and operational efficiency.

Transformation:

• Collaborate with potential clients to identify their business needs and align them with innovative digital solutions.
• Evolve IT from a support role into a strategic partner that empowers the business with the necessary tools and information to achieve success.
• Ensure the delivery of high-quality, responsive support functions while driving improvements.

Relationship Management:

• Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Influence and communicate with key stakeholders and customers including and not limited to local senior management and executive management.
• Develop a compelling communication strategy to highlight the value of IT and the impact of digital transformation initiatives.

Programme Management:

• Take overall responsibility for the portfolio of projects which will deliver both the IT strategy, data and information strategy.
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Determine resource requirements to meet business needs cost effectively and coming up a strategy to meet these requirements, ensuring that project teams are staffed appropriately and efficiently.
• Formulate and agree annual revenue and capital budgets for Digital Solutions and corporate programs, ensuring that the delivery of IT and programs are against the budget.

Requirements:

Educational Background:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• 10+ years in leadership roles within SAP and digital transformation domains, including strategic planning and complex ERP delivery.
• Proven track record in leading digital transformation, aligning technology to business goals, and executing large-scale SAP/ERP solutions.
• Significant experience in program management, P&L ownership, and budget oversight for SAP portfolios.

Strategic, Business & Financial Leadership:

• Develop and drive a regional SAP solutions strategy (covering S/4HANA, SAP BTP, RISE with SAP, etc.) aligned with business objectives and market demand—similar to the role at T-Systems Singapore emphasizing SAP-based digital solutions and GTM leadership.
• Own and manage P&L, set financial targets, and optimize margins for SAP offerings.
• Drive go-to-market initiatives, identify partnerships, and position your team as thought leaders in SAP transformation space.

SAP Technical & Solution Delivery Expertise:

• Possess deep understanding across SAP product ecosystems, such as S/4HANA, Fiori, SAP Cloud Platform/BTP, Integration Suite, Joule, and Generative AI.
• Oversee solution architecture, ensuring scalability, innovation, and alignment with best practices.
• Manage successful delivery of SAP programs—including RISE/S/4 migrations, implementations, and cloud transformations.

Team, Stakeholder & Client Management:

• Build, mentor, and lead high-performance SAP teams of architects, presales, and delivery experts.
• Engage with C-level executives and senior stakeholders to articulate business value and gain buy-in.
• Oversee presales and RFP efforts, delivering compelling SAP solution narratives.

Tell employers what skills you have

Digital Transformation
Leadership
Technical Presales
Customer Engagement
Relationship Management
Revenue & Profit Growth
Technology Presales
SAP Solutions
Information Technology
Strategy
IT Solutions
Revenue Growth
Agile Scrum
Customer Satisfaction
Programme Management
IT Management
Stakeholder Management
IT Strategy
Service Delivery
profit / loss

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