Segment Manager – Retail

Roles & Responsibilities

Role Overview:

The Manager, Segment Profit Centre – Retail & Motor will lead the strategy, performance, and profitable growth of the Retail Personal Lines and Motor Insurance portfolios, including related group insurance products. This role will own the segment P&L, drive product innovation, manage underwriting performance, and collaborate with distribution, claims, and actuarial teams to ensure sustainable and competitive offerings.

Key Responsibilities

1. Segment & Product Ownership

You will be responsible for the full product lifecycle management and profitability of the following

segments:

Retail Personal Lines (excluding Motor):

• TravelEasy – Flagship travel insurance covering overseas medical, trip cancellations, COVID-19 coverage, baggage loss, and emergency assistance.
• Personal Accident Insurance – Plans such as PAEasy and AccidentGuard, offering accident, disability, and hospital income coverage.
• Home Insurance – HomePlus and HomeLite products, covering building, renovations, and contents against fire, theft, and water damage.
• Maid Insurance – MOM-compliant plans offering personal accident, medical, hospitalisation, and liability cover for domestic helpers.

Motor Insurance:

• MotorMax / MotorMax Plus – Comprehensive coverage with own damage, third-party liability, roadside assistance, and new-for-old replacement for new vehicles.
• Motor Add-ons – Excess waivers, courtesy car benefits, personal accident cover for drivers, and windscreen cover.
• EV-Specific Coverage – Enhancements for electric vehicles, including charger and battery protection.

Group Products:

• Group Personal Accident (GPA) – Customised coverage for death, disability, and medical expenses.
• Group Business Travel (GBT) – Corporate travel insurance for overseas medical, evacuation, baggage loss, and trip disruption.

2. Underwriting & Risk Management

• Underwrite motor and retail personal lines in line with company's risk appetite and delegated authority.
• Monitor claims experience and market trends to refine underwriting guidelines and pricing.
• Collaborate with actuarial and claims teams to maintain healthy loss ratios.
• Ensure consistent application of risk acceptance guidelines across all distribution channels.

3. Product & Proposition Development

• Lead product innovation, from market research, pricing, and design, to launch and enhancement.
• Develop propositions for emerging risks (e.g., EV adoption, digital nomad travel, personal cyber protection).
• Create bundled solutions (e.g., Travel + PA, Motor + PA) to meet evolving customer needs.
• Engage with tied agents, brokers, affinity partners, and digital platforms to customise offerings.

4. Profitability & Portfolio Management

• Own the P&L for Retail and Motor segments.
• Drive pricing strategies based on competitive benchmarks and claims performance.
• Monitor portfolio metrics including sales, retention, claims trends, and market feedback.

5. Training, Enablement & Governance

• Conduct product and underwriting training for sales teams, agents, and partners.
• Support marketing campaigns, digital content, and policy documentation as the product champion.
• Ensure compliance with MAS regulations, FIRMS, and internal policies.

Candidate Profile

Must-Have Experience:

• Proven expertise in Singapore's general insurance market, particularly motor and retail personal lines.
• Track record in underwriting and managing products similar to TravelEasy, MotorMax, HomePlus, GPA, and GBT.
• Experience working within a structured product development lifecycle in an insurer, ideally with regional or group stakeholder engagement.

Desired Traits:

• Agile, commercially sharp, and data-driven decision-maker.
• Skilled in balancing customer needs with risk management requirements.
• Experience in digital transformation initiatives (e.g., embedded insurance, online claims, usage-based insurance).

Interested candidates are encouraged to submit their resumes along with a cover letter outlining their relevant experience and achievements to apply79@talentvis.com or click apply now

**We regret to inform that only shortlisted candidates would be notified**

Talentvis Singapore Pte Ltd | EA License No: 04C3537

EA Personnel Name: Reggie Tiongson | EA Personnel No: R1324767

Tell employers what skills you have

Digital Transformation
Market Research
Group Insurance
Product Innovation
Actuarial
Accident Insurance
Home Insurance
Product Lifecycle Management
Risk Management
Business Travel
Vehicles
Stakeholder Engagement
Travel Insurance
Insurance Sales
Underwriting
Portfolio Management
General Insurance
Product Development
Insurance
Financial Services

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