Managing Director

3 weeks ago

Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
Managing Director - AccountsManagement

JLLsupports the Whole of You, personally andprofessionally.

Our people at JLLare shaping the future of real estate for a better world bycombining world-class services, advisory and technology with ourclients. We are committed to hiring the best, most talented peoplein our industry, and we support them through professional growth,flexibility, and personalised benefits to help them manage theirlives in and outside of work. Whether you've got deep experience incommercial real estate, skilled trades, and technology, or you'relooking to apply your relevant experience to a new industry, weempower you to shape a brighter way forward to thriveprofessionally and personally.

If this jobdescription resonates with you, we encourage you to apply even ifyou don't meet the requirements below. We're interested in gettingto know you and learning about what youbring

JobSummary

The Managing Director,Account Management is responsible for leading a portfolio of clientaccounts. The role is responsible for managing multiple domestic,regional, and global accounts either directly or indirectly. It isresponsible for developing and driving the strategic plan for eachclient account and meeting and improving client satisfaction(through the Net Promoter Score measure) and financial targets,including growth and margin targets, key people metrics, andoperational metrics. The role is the key interface to globalbusiness functions.

This role will be a keymember of the region's senior leadership team, with a designatednumber of direct reports in account leadershiproles.

KeyAccountabilities

Businessstrategy, leadership and management

• Contributeto the overall business strategy of WorkDynamics.

• Develop a strategic plan to retainand grow the portfolio of accounts.

• Beaccountable for the profit, loss and growth of theportfolio.

• Be accountable for the operationalmetrics of the portfolio.

• Ensure the visionand strategy of the region are implemented.

•Participate in external business associations and industry forumsto represent JLL.

Clientmanagement

• Establish and maintain effectivemulti-level relationships with clients and gain their trust andrespect.

• Provide governance and oversight tothe client accounts.

• Work with other globalbusiness functions to successfully deliver our contractualobligations to clients.

• Develop innovativestrategies to ensure year-over-year growth for theaccounts.

• Ensure client business plans/accountplans are aligned with client objectives and wellimplemented.

• Meet C-Suite senior clientexecutives and client real estate leaders to share thoughtleadership and present solutions to position JLL for growthopportunities.

• Achieve reference status withall clients, demonstrating best-in-class service delivery that canbe leveraged to expand and grow the business.

•Proactively drive teams to prepare for all client renewals -striving for a no-bid renewal and/or ensuring successful clientaccount retention.

PeopleLeadership

• Create a high-performing,integrated team committed to delivering exceptional clientresults.

• Critically analyse AccountManagers/Directors' strengths and areas of opportunities, buildingthat feedback into actionable developmentplans.

• Frequently discuss their performanceprogress and developmental goals with each AccountManager/Director.

• Manage succession plans andAccount Manager/Director rotations in a proactive and structuredmanner to avoid client disruption.

• Beresponsible for building our talent pipeline and networking withdiverse external candidates to improve the workforcetalent.

Sales and Growth

•Work with Sales functions to identify opportunities for accountgrowth and conversion.

• Look to solicit newbusiness, scope and services, skilfully negotiate pursuits thatresult in mutual interests and build solid business relationshipsto generate new and ongoing business growth.

•Support pursuits by providing operational input to the SolutionsDevelopment team and attending new business pursuit strategymeetings and client pitches.

• Inspire andmotivate toward new and stretch opportunities outside one's comfortzone to evolve as a leader.

• Work with theSolutions Development team to leverage external networks to furthersales and business development efforts.

•Contribute to the geo's strategic plans, leveraging growthinitiative tools and strategies of the organisation of the account;plans should ensure any business risk is eliminated and stretchgrowth is achieved.

Skills &Competencies

• Progressiveleadership experience in corporate real estate, with broad exposureto facilities management, project management and real estateservice delivery oversight and vendormanagement.

• Transformational mindset -demonstrates an entrepreneurial spirit; leads change with energyand resilience to propel the business forward; dares to makedifficult decisions and take calculated risks; adjusts style toaccommodate individuals and the various growthphases.

• Innovative - inquisitive, challengesstatus quo, thinks outside the box.

• Strategicand critical thinking with an eye for detail-exhibits stronginsight and intellectual curiosity.

•Commercially astute - quickly recognises the different levers topull to drive growth and increaseproductivity.

• Passion to Win - wakes up everyday thinking about how to engage new clients and beat thecompetition.

• Empathetic leadership - takes agenuine interest in the people around them - what makes them tick,what inspires them, and how they feel.

•Exemplary executive presence - has the gravitas and sophisticationto command the room appropriately.

• Culturalalignment - unwavering ethical standards; drives excellence andinnately collaborative.

Qualifications /Experience / Education:

• This position requiresa bachelor's degree and a broad range of business experienceacquired through previous work experience.

•Posses at least 10 years of relevant workexperience

What you can expectfrom us

We succeed together andbelieve the best inspire the best, so we invest in supporting eachother, learning together and celebrating oursuccess.

Our Total Rewards program reflects ourcommitment to helping you achieve your career ambitions,recognising your contributions, investing in your well-being andproviding competitive benefits and pay.

We can'twait to see where your ambitions take you at JLL. Applytoday

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