
Client Service Executive
4 weeks ago
We are looking for a driven and relationship-focused individual to join our team in a Client Servicing and Account Management role. This is a client-facing position focused on building and maintaining strong business relationships with our key partners — specifically car dealers. You will play a critical role in nurturing these partnerships, ensuring seamless coordination, and driving business growth through excellent service and support.
Why Join Us?
- Work alongside car dealers and finance partners, gaining exposure in a fast-paced and rewarding industry
- Backed by a reputable brand with diversified businesses across automotive and finance sectors
- We value relationships, we believe in building trust, not just transactions
- Able to service various types of car dealers to hone existing skills for personal development
- Family-like working environment with high retention rate for both employees and happy customers
Job Objective:
You will be playing a Client Servicing, Account Management role whose duties include both building strong business relationships with clients (car dealers) and helping with the backend processing of their transactions.
Core Responsibilities:
- Conduct ongoing account management and client engagement
- Perform brief KYC checks on newly onboarded dealers
- Foster strong relationships with dealers/referrers to promote business transactions
- Cross-sell products and services from Dickson Group
- Educate and assist dealers with workflow for submissions to ensure seamless disbursement
- Monitor approval statuses and handle negotiation requests and feedback
- Build relationship with bankers and work closely with them so as to keep abreast of latest guidelines
Job Requirements:
- Minimum GCE O Level or equivalent
- Proficient in Microsoft Office
- Strong interpersonal and communication skills
- Able to work independently in a fast-paced environment
- Good time management skills to meet reporting deadlines
- Ability to identify and effectively solve problems
- Flexible, friendly, helpful nature and a team player
- At least 1-year experience in the client servicing and processing role (automotive industry experience is an added advantage)
Negotiation
Account Management
Management Skills
Customer Service Oriented
Microsoft Office
Microsoft Excel
Interpersonal Skills
Loans
Selling
B2B
Automotive Industry
Communication Skills
Customer Satisfaction
Team Player
Customer Service
KYC
Able To Work Independently
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