Customer Service Officer, Call Centre

4 weeks ago

Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:-

  • Deliver personalized service over the telephone to customers on banking products, accounts, and services enquiries in an effective and efficient manner;
  • Ability to understand customers' needs and provide appropriate solutions and attention;
  • Identify cross-sell opportunities during customer interaction;
  • Consistently deliver quality service to our customers to achieve total customer satisfaction;
  • Solicit customers feedback and identify problem trends for improvement actions.

Job Requirement:-

  • Minimum of ITE, 'O' levels and above (training will be provided);
  • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be advantages;
  • Possess a positive mindset with a "CAN-DO" attitude and passion to deliver quality customer service;
  • Good analytical skills; passion for working and is good in working with numbers;
  • Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment;
  • Passion for working, responsible and with good working attitude;
  • Proficient in PC skills including MS Office applications;
  • Ability to work on staggered/rotational shifts including alternate weekends and Public Holidays to support 24x7 Contact Centre service operations is a MUST.

Working Hours:

  • Shift-based, 5 days/week
  • 1 rest day + 1 off day;
  • Staggered shift hours : 8.5 working hours between 7 am to 10 pm + 1-hour meal break in between.

3 shift timings;

  • 7:00am to 4:30pm
  • 9:00am to 6:30pm
  • 1:30pm to 10:00pm
  • Overtime may be required based on workload.

We regret to inform that only shortlisted candidates will be contacted.

This is in partnership with Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i's PDPA.

Tell employers what skills you have

Customer Service Skills
CRM
Customer Service Oriented
Contact Center Management
Analytical Skills
Customer Interaction
Customer Support
Dispute
Interpersonal Skills
Contact Centers
Exceptional Customer Service
MS Office
Attentive
Banking
Customer Satisfaction
Team Player
Contact Center Operations
Customer Service
Call Center

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