Principal HR Business Partner, Customer Experience Group

Principal HR Business Partner, Customer Experience Group (Bangkok based/relocation support provided)

Join to apply for the Principal HR Business Partner, Customer Experience Group (Bangkok based/relocation support provided) role at Agoda

Principal HR Business Partner, Customer Experience Group (Bangkok based/relocation support provided)

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Join to apply for the Principal HR Business Partner, Customer Experience Group (Bangkok based/relocation support provided) role at Agoda

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About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.

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Bangkok, Thailand

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership,enhancing the ability for our customers to experience the world.

Our Purpose – Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to Know our Team:

The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of Agoda.

The Opportunity:

The HR Business Partner (HRBP) for Customer Experience Group will serve as a proactive and insightful business partner to Agoda's Customer Experience Group organizations. This role is responsible for driving people strategies, supporting organizational effectiveness, and enabling leadership and talent development in alignment with Agoda's business objectives. The HRBP will work closely with business leaders, People team Centers of Excellence (COEs), and other HRBPs to deliver on people priorities and support Agoda's evolving business needs.

In this Role, you'll get to:

• Closely partner with (senior) managers, embedding within the business units to deeply understand the business and organizational strategy, culture, talent landscape, and other people aspects
• Define, shape, and deliver a compelling People Roadmap which will enable us to deliver high-impact People programs and solutions that address both company-wide priorities and the unique needs of Agoda's Customer Experience Group departments, ensuring efficiency and consistency at scale
• Move beyond transactions by anticipating business needs and implementing proactive, scalable, future-proof HR solutions that drive long-term value
• Use data and insights to inform decision-making, track and measure the impact of people initiatives, and provide stakeholders with actionable intelligence (e.g., exit insights, retention strategy, engagement data, performance management patterns)
• Serve as a change agent, supporting organizational transformation and continuous improvement efforts
• Lead talent identification, retention, and development, talent reviews, and succession planning to build a strong leadership bench and a future-ready workforce
• Drive strategic workforce planning, organizational design, and change management to ensure Agoda remains agile, competitive, and ready for the future
• Serve as the connector and coach across our People (HR) Team, build capability beyond own team, establishing and refining a clear operating model that enables seamless collaboration and execution
  
  

What you'll Need to Succeed:

• Bachelor's Degree in Human Resources or a related field is required
• A minimum of 8 to 10 years experience in HR Business Partnering roles
• Demonstrated experience embedding People and culture into business leadership, ideally at scale and in a fast-paced, global environment
• Ability to flex between company-wide strategy and tailored solutions for specific business groups, with a strong business partnership mindset
• Skilled at aligning and connecting HR functions, building strong relationships, and driving collaboration across teams
• Expertise in leadership effectiveness, engagement, talent management, rewards, succession planning, and organizational design
• Experience with workforce planning, organizational agility, and leading change initiatives
• Outstanding ability to communicate with influence, use data to inform decisions, and engage stakeholders at all levels
• Ability to cope well with ambiguity and change
• Willingness to get hands-on and tackle operational HR tasks as needed. Especially during transformation. You're not afraid to roll up your sleeves and support the team wherever needed to drive results
• Fluency in written and spoken English, with strong communication skills to effectively convey complex information
  
  

It's Great if you Have:

• Curiosity, ready to challenge current practices and perspectives
• Experience defining and implementing People charters, frameworks, or operating models that elevate the employee experience and organizational effectiveness
• Great sense of ownership and reliability
• Multicultural or International Experience
• Humility, flexibility, good interpersonal skills
  
  

#Bangkok#KualaLumpur #Manila #Jakarta #Hanoi #Hongkong #Singapore #Budapest #Shanghai

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency's representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

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• Seniority levelInternship

Employment type

• Employment typeFull-time

Job function

• Job functionHuman Resources
• IndustriesTechnology, Information and Internet

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