Service Desk Manager

Roles & ResponsibilitiesLead and oversee IT support operations across multiple clients. This role requires a highly organized and customer-focused leader with experience in managing IT service desks within a Managed Service Provider (MSP) or a multi-client environment. The ideal candidate will ensure efficient incident resolution, service delivery, and...

Roles & ResponsibilitiesRole:Service Desk ManagerJD:• Manage and oversee IT service desk operations for multiple clients, ensuring SLAs and KPIs are consistently met.• Prioritize and assign tickets based on impact, urgency, and contractual agreements.• Ensure seamless communication and coordination between internal teams and client representatives.•...

Roles & ResponsibilitiesRole:Service Desk ManagerJD:• Manage and oversee IT service desk operations for multiple clients, ensuring SLAs and KPIs are consistently met.• Prioritize and assign tickets based on impact, urgency, and contractual agreements.• Ensure seamless communication and coordination between internal teams and client representatives.•...

Roles & ResponsibilitiesWe are seeking an experienced Service Desk Manager to lead and optimize our IT support operations, ensuring high-quality technical assistance for end users. This role involves managing both onshore and offshore service desk teams, driving automation workflows, improving service agent communication, and overseeing user survey...

Roles & ResponsibilitiesWe are seeking an experienced Service Desk Manager to lead and optimize our IT support operations, ensuring high-quality technical assistance for end users. This role involves managing both onshore and offshore service desk teams, driving automation workflows, improving service agent communication, and overseeing user survey...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Roles & ResponsibilitiesCluster Manager (Service Desk)POSITION SUMMARYManage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.KEY RESPONSIBILITIES AND RESULTS1. Manage and lead...

Roles & ResponsibilitiesCluster Manager (Service Desk)POSITION SUMMARYManage Service Desk team to deliver flawless customer service in managing incident restoration and service level agreements and monitoring the duties of the service desk team members to ensure that client inquiries are promptly attended to.KEY RESPONSIBILITIES AND RESULTS1. Manage and lead...

Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents. Help other support team...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers -- and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

Service Desk Engineer (160) SGD 2600/Month **Working location**: Serangoon north **Details**: Service Desk - Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations. Receives and responds to customer problems, issues, and requests. Ensures proper documentation,...

**Type**: Permanent - Full Time **Location**: Singapore **Job Role**: Information Technology **Withers KhattarWong LLP** **Job title: Regional IT Service Desk Manager (APAC)** **Reports to: Senior IT Service Manager (APAC)** **Location: Singapore** **About Withersworldwide** **A law firm focused on people and collaboration** For the past 125 years,...

Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analysing - Delivering...

**Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: -...

JD: **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. including hardware/software, passwords, and printer problems. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE...

**IT Service Desk**: - Oversight the team on desktop support, IT Service Desk and VIP support functions to Financial Institutions - Maintain high performance levels for service-related processes and implement improvement activities wherever necessary - Take ownership of critical incidents, coordinating with resolution parties and establishing effective...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers - and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

The Service Desk Specialist **Responsibilities**: - Responsible for Service Desk Voice, Service Request Management, Remote Desktop Support and E-Mail Support. - Oversees the investigation, troubleshooting, resolution, and appropriate escalation of a range of technology-related incidents by ensuring that all incidents and requests are tracked in ITSM Tool....

**Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $2,000 - $2,500 Per Month**Date Posted** - 6 hours agoAdditional Details **Job ID** - 108703**Job Views** - 1Roles & Responsibilities **Job Description**: - ** Responsibilities**: b) Issue Incident ID to incident reporter c) Perform first level problem isolation,...