Guest Relations Officer

3 weeks ago


Singapore SOCIAL ROOM CONCEPTS PTE. LTD. Full time
Roles & Responsibilities

Life cannot thrive without a good company Let's make your working life more exciting

Are you the person we are looking for?

We are expanding our Tipsy Family

If you are passionate about F&B and looking for a job that is thrilling and fulfilling, you'll love it here at Tipsy Collective We are looking for energetic, motivated individuals who enjoy working in an ever-changing environment.

A People-First Culture

Tipsy Collective is a multi-concept holding group led by a team of passionate individuals who seek to present hospitality uniquely through a series of thoughtful concepts. Tipsy Collective's brand and its foundation was built from the client lens as a basis for everything we do. It is this exceptional client loyalty and our talented employees that form our bedrock.

Responsibilities

  • Deliver quality customer service to all guests.
  • Greet each guest promptly and courteously with a good smile and body language.
  • Take reservations and enquire purpose of visit.
  • Present menu and share promotions, specials, and items to customers.
  • Establishing and maintaining excellent and trusted relationships with our guests.
  • Able to remember Tipsy regulars and VIPs.
  • Provide engagement to new and existing customers with exemplary service and entertainment.
  • Provide personalised service and interaction with guests.
  • Good Knowledge of Tipsy Brands and offerings.
  • Implement plans to deliver excellent service for outlet.
  • Follow Food & Beverage Safety and Hygiene policies and procedures.
  • Escalate guests complain to duty manager if unable to conduct service recovery.
  • Ensure proper table maintenance.
  • Provide table service to customers (when needed)

Perks and benefit

* 5 days work week

* Personalized Career Progression

* Performance Bonus

* Staff Discount 30%

* $50 Birthday Voucher

* Outpatient Medical Benefits (include dental)

* 1 Birthday Leave

* Annual Leave, PH and many more

* Meals provided

* Uniform provided

Explore Career Opportunities with us by applying now

You can also check out the links below to see what Tipsy is up to

https://www.tipsycollective.com/

https://www.instagram.com/TipsyCollectiveSg/

Tell employers what skills you have

Front Office
Excellent Communication Skills
Customer Service Oriented
Entertainment
Inventory
Composition
VIP
Customer Service
Team Oriented
Hospitality
Customer Service Experience

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