Guest Relations Manager

4 days ago


Singapore Grand Hyatt Singapore Full time

At Grand Hyatt Singapore, we are committed to delivering outstanding guest experiences. We are seeking a talented Guest Relations Manager to join our team and play a pivotal role in building up and managing a new operational team within the front office environment.

This role involves overseeing the daily shift operations of the Guest Experience team, ensuring efficiency and adherence to brand standards. You will collaborate closely with the Front Office Manager and Assistant Front Office Managers to spearhead seamless coordination of our operations, maintaining a harmonious and efficient workflow throughout the front office and guest experience.

The successful candidate will possess excellent communication and customer relations skills, coupled with strong problem-solving abilities and effective administrative and interpersonal skills.

Responsibilities:

  • Oversee the daily shift operations of the Guest Experience team, ensuring efficiency and adherence to brand standards.
  • Collaborate closely with the Front Office Manager and Assistant Front Office Managers to spearhead seamless coordination of our operations.
  • Manage the Guest Experience team's engagement with our guests, enhancing their satisfaction through pre-arrival contact, meet and greets, and operational control.

Requirements:

  • A relevant degree or diploma in Hospitality or Tourism management is ideal.
  • Minimum 2 years of work experience in Guest Relations, preferably at the Assistant Manager or Team Leader level within a larger operation.
  • Exceptional communication and customer relations skills.
  • Strong problem-solving abilities, coupled with effective administrative and interpersonal skills.


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