Supervisor (Japanese Fine Dining)

2 weeks ago

Singapore OUE RESTAURANTS PTE. LTD. Full time
Roles & Responsibilities

RESPONSIBILITIES
  • Possess in-depth knowledge of the restaurant's offerings, including food, beverages, and sake, and be able to confidently guide team members in product knowledge and guest engagement
  • Oversee daily dining room operations, ensuring the floor is well-prepared and aligned with the reservation list and guest preferences, maintaining premium service standards
  • Greet and engage guests with a high level of professionalism, ensuring a welcoming and memorable experience
  • Provide clear and accurate guidance to guests on food and beverage selections, including ingredients, preparation methods, portion sizes, and potential allergens or dietary restrictions
  • Lead by example in delivering warm, personalized service and ensure consistent guest satisfaction
  • Proactively anticipate guests' needs and provide tailored service that exceeds expectations
  • Handle guest feedback promptly and professionally, resolving issues with poise and escalating when necessary
  • Manage and pace the firing of guests' meal courses, according to their speed of consumption and interactions
  • Ensure all courses are served accurately and at the appropriate time, with high attention to detail and guest preferences
  • Act as a liaison between front-of-house and kitchen teams, clearly communicating guest requests and special requirements to the Chef and culinary staff
  • Ensure proper clearing and resetting protocols are observed during service
  • Handle billing processes with accuracy and efficiency
  • Supervise and uphold strict hygiene and cleanliness protocols across all service areas; lead by example in grooming and professional conduct
  • Carry out any additional duties assigned by Management to support restaurant operations and uphold service excellence
REQUIREMENTS
  • At least 2 years of experience in a similar supervisory role, preferably in a fine dining or restaurant setting
  • Solid understanding of fine dining standards and guest service etiquette
  • Demonstrates initiative, critical thinking, and effective problem-solving under pressure
  • Maintains high standards of hygiene, food safety, and professional grooming
  • Willingness to work shift hours, weekends, and public holidays, fixed Off days
LOCATION

4 Bukit Manis Rd, Sentosa, 099947

Tell employers what skills you have

Product Knowledge
Ingredients
Food Safety
Customer Experience
Critical Thinking
Customer Care
Fine Dining
Attention to Detail
Pressure
Communication Skills
Customer Satisfaction
Service Excellence

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