
Travel Operations Executive
3 weeks ago
General Summary of Responsibilities
• Responsible for all aspects of day-to-day travel operations
• Handle FIT and Group bookings from end-to-end : enquiry to quotation, to booking, to follow up arrangement, to travel coordination up till the guest departure
• Ensure that tour operations run smoothly, according to established itineraries
Specific Job Requirements
Provide travel service and support to travel agents, clients, guests (collectively known as Asler Travel's "customers")
• Respond to customers' email, whatsapp and phone enquiries with hotel/tour suggestions and quotations
• Mandarin & English (written and spoken) language skills to communicate with customers and suppliers
• Source and negotiate with suppliers (e.g. hotel, restaurants, transportation) for better rate and/or conditions
• Provide information on travel requirements
• Assist with customers' requests and handle them appropriately
• Place bookings with hotels, restaurants, transportation and provide confirmation to customers
• Reconfirm bookings when nearing confirmation deadline and follow up with payment
• Update bookings on shared excel spreadsheet
• Update rates (hotel, attraction tickets, transportation) in shared excel spreadsheet
• Book and print attraction tickets
• Coordinate all other travel arrangements including tour guide briefing, assist at hotel (if necessary) or collect keys (for special groups) to ensure smooth travel arrangement
• Data entry for monthly pax report
• Prepare invoices for customers and hotel commissions
• Any other ad-hoc tasks that may be assigned by the Company from time to time
Benefits:
• Fun and friendly work environment
• Central location (Dhoby Ghaut MRT)
• Get to recce and food-tastings at hotels and restaurants
• Adhoc bonuses (on busy months) and year-end bonus (subject to good performance)
• Work life balance, working hours 9:30am - 6pm. Company does not expect/requires employees to work overtime. But need to be responsive onphone in the occasional event of urgent assistance required by customers.
Microsoft Office
Microsoft Excel
Advertising
Restaurants
Travel Arrangements
Interpersonal Skills
Data Entry
Sales Operations
Digital Marketing
Transportation
Travel Coordination
Excel
Able To Work Independently
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