
desktop support
1 week ago
Role Name - Desktop support
Job Description
- Installation, configuration & troubleshooting of desktops, laptops, and peripherals (printers, scanners, mobile devices).
- Provide support for OS (Windows/macOS), MS Office, and common applications.
- Handle user account management in Active Directory (password reset, account unlock).
- Basic troubleshooting of LAN/Wi-Fi connectivity, IP configuration.
- Support for meeting room equipment (projectors, VC devices).
- Logging & tracking incidents via ticketing tools (ServiceNow, Remedy, JIRA).
- Coordinate with L2/L3 teams for escalation.
Key skills:
- Basic technical knowledge is the tech
- Must have good leadership
- Proactive approach
- Someone who can work on their own with no micromanagement
- Ready to travel to another site
Tell employers what skills you haveAccount Management
Troubleshooting
Microsoft Office
Hardware
Ticketing
Laptops
Active Directory
MS Office
Logging
JIRA
IP
Windows
Mobile Devices
VC
ServiceNow
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