Beauty and Wellness Spa Front Desk Customer Service Officer
1 week ago
About Us
De Beaute is a premier Beauty and Wellness Spa dedicated to providing exceptional wellness and beauty services to our valued clients. We take pride in creating a relaxing and welcoming environment for all our visitors.
Job Description
We are seeking a friendly Front Desk Customer Service Officer to welcome clients, manage appointments and inquiries, and ensure an exceptional guest experience.
Key Responsibilities:
- Greet and welcome clients with a warm and professional demeanor
- Manage appointment bookings and scheduling using our system
- Handle phone calls, emails, and walk-in inquiries promptly and courteously
- Provide information about our services, promotions, and packages
- Maintain the cleanliness and organization of the reception area
- Process payments and manage billing accurately
- Coordinate with therapists and spa staff to ensure timely service delivery
- Handle customer feedback and resolve any issues efficiently
Requirements:
- Minimum SPM/O-Level or equivalent; diploma in hospitality or related field is a plus
- At least one year of customer service experience, preferably in the beauty, spa, or hospitality industry
- Excellent communication and interpersonal skills
- Proficient in using computer systems and appointment software
- Friendly, approachable, and professional attitude
- Ability to multitask and work in a fast-paced environment
Working Hours:
- Monday to Friday: 10:30 AM to 8:00 PM
- Saturday: 10:00 AM to 6:00 PM
- Sunday and Public Holidays: Off
Interested applicants, please SMS or WhatsApp to 8133 3030.
Only shortlisted candidates will be contacted for an interview.
Tell employers what skills you haveAbility to Multitask
Microsoft Office
Microsoft Excel
Interpersonal Skills
Hospitality Industry
Spa
Approachable
Team Player
Microsoft Word
Customer Service
Scheduling
Service Delivery
Hospitality
Customer Service Experience
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