Assistant Guest Services Manager

To oversee and direct all aspects of Guest Services to maximize guest satisfaction. - Manage and supervise all tasks of his/her subordinates to ensure maximum guest satisfaction through guest recognition and prompt cordial attention. - Monitor guest services colleagues to ensure all guests consistently receive all benefits, repeat guests and other VIPs...

Since 1984, our client has grown to be a trusted hospitality company with more than 920 properties globally. Headquartered in Singapore, our client's presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. With their diversified accommodation offerings spanning serviced...

Track and analyse the GEI (Guest Experience Index) on daily basis to identify issues and recommend solutions, follow up with concise action plan and activities for Rooms Division. - Track and analyse GEI scores to meet Starwood’s standards and report on GEI performance results to the Management on monthly basis. - Manage recognition and reward programs for...

Are you passionate about providing exceptional guest service in the hospitality industry? Do you have at least **3 years of experience in a supervisory role **within the hospitality industry? If so, we have an exciting opportunity for you! We are currently seeking an **Assistant Manager **, Guest Service to join our team at the service residence. As the...

**Job Expectations** - Create positive and memorable guests’ experiences within the hotel lobby and reception area. - Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries. - Maintains comprehensive and accurate knowledge of...

**SCOPE** To produce an outstanding guest experience within the outlet concept by assisting in managing a service team in cooperation with the culinary team. The Assistant Restaurant / Outlet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximises profit. The...

**Additional Information** **Job Number**24186636 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property...

**PRIMARY OBJECTIVES** - To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, which includes the business centre. - To ensure smooth operations in the department and customer service satisfaction is in line with the established standards...

**Responsibilities**: **Assistant Manager, Guest Service** You will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will work together with Housekeeping, Engineering and...

Roles & ResponsibilitiesJob SummaryResponsible for the efficient rooming of guests. Prepares and maintains records pertaining to guests' stay. Maintains and controls the Room Status Report. Makes recommendations, advises and sells rooms and related services efficiently and effectively. Responsible for consistency in service delivery for check-in,...

Roles & ResponsibilitiesJob SummaryResponsible for the efficient rooming of guests. Prepares and maintains records pertaining to guests' stay. Maintains and controls the Room Status Report. Makes recommendations, advises and sells rooms and related services efficiently and effectively. Responsible for consistency in service delivery for check-in,...

**Responsibilities** - Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries - Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures - Establish contacts with house guests/ long staying guests and...

**Scope of Position**: Responsible for the overall smooth operation of the Hotel. Act as the "Liaison Officer" between guests and Management. Raise accurate and detail log entries for all incidents and occurrences in the hotel and follow through closely to achieve “win-win” situation between guests and hotel. The Guest Services Manager plays a pivotal...

Roles & ResponsibilitiesJOB OVERVIEW:We're looking for a Guest Services Associate to join our team at the new golf driving range in Joo Koon. You'll be the first point of contact, greeting customers, managing bookings, and ensuring a smooth experience. If you're friendly, enthusiastic, and passionate about customer service with an interest in golf or sports,...

About Us CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries. Job Description Responsibilities You will: - Manage the smooth...

You will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report to Manager, Guest Service. **Responsibilities**: You will: - Manage the smooth operations of the...

You will lead the guest service operations in ensuring a warm and efficient welcome and departure for all residents and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report to Manager, Guest Service. **Responsibilities**: You will: - Manage the smooth operations of the...

Roles & ResponsibilitiesResponsibilities· Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground· Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them· Ensure...

**Responsibilities**: **JOB SUMMARY** **Supervisor, Guest Service** KEY ROLES AND RESPONSIBILITES The Supervisor, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of...

**Responsibilities**: **JOB SUMMARY** **Executive, Guest Service** KEY ROLES AND RESPONSIBILITES The Executive, Guest Service supports the Manager/Assistant Manager, Guest Service in the daily operations and inventory management of the Guest Service Department within our Serviced Residences. He/she is responsible for the checking in and checking out of...