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Guest Services Officer

1 month ago

Singapore 8 ON CLAYMORE Full time
Roles & Responsibilities

Job Highlights
  • Meal allowance provided
  • Attractive packages
  • Bonus & AWS provided
  • 5 days Shift Work

Job Description

- Responsible for greeting every guest upon arrival

- Prepare documents and keys required for registration

- Register arriving guests and assign rooms

- Process guests' departures, calculate charges and receive payments

- Make, confirm, cancel and change reservations

- Promptly and courteously attend to telephone calls and text messages, directing as appropriate

- Provide information on hotel facilities and services

- Concierge services including booking activities, dining reservations and transport

- Provide detailed information about points of interest in the area

- Arrange services required for guests with special needs

- Ensure guest special requests are efficiently completed

- Provide direction to guests requiring guidance and offering any further assistance, as required

- Other related duties as assigned by the Front Office leadership team

Tell employers what skills you have

Front Office
Leadership
Concierge Services
Restaurants
Housekeeping
Interpersonal Skills
Property
Opera
Team Player
Customer Service
Directing
Hospitality