Bank Operations Officer

7 days ago


Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

JOB DUTIES:


• Process customers' requests in the Card Member Services function, e.g.
Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications

• Complete all requests with accuracy and within the agreed Service Level Agreement

• Manage and resolve customers' and business units' feedback/complaints and
queries promptly

• Identify opportunities to improve productivity, risk controls, efficiency and service
quality in the team
• Support in digitization effort driven by the management and ad
hoc /admin tasks assigned

Job Requirements:


• Diploma/Degree Holder

• Preferably 1 - 2 years of relevant banking experience.

• Able to multi-task and cope with change and diversity in a fast-paced environment

• Possess strong analytical and problem solving skills, able to think objectively and
'think outside the box' when analyzing issues

• Meticulous with an eye for details and quality mindset

• Strong cross-functional collaboration and communications skills, driving outcomes
through influence and negotiations

• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word &
Powerpoint


• Team player, self-motivated and resourceful

Tell employers what skills you have

Open Banking
Debit Cards
Microsoft Office
Microsoft Excel
Core Banking
Credit Cards
Digital Banking
eBanking system
PowerPoint
Operational Risk Management
Retail Banking
Deposits
Personal Banking
Commercial Banking
Cash Management
Banking
Internet Banking
Payment Cards
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