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Analyst, Secured Loan Operations, Consumer Banking
3 weeks ago
Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
**Responsibilities**:
- Perform record creation and system updating in Bank’s operating systems relating to Secured Loans.
- Process documentation check, loan servicing activities, loan redemption, fee payments & collection relating to Secured Loans.
- Prepare instructions, payment, advices & notification letters to customers/law firm
- Perform reconciliation of General ledger accounts, transactions & documents
- Review & update system reports on daily, weekly and monthly basis.
- Handle filing of source reports & media and arranging for archival.
- Handle customer / lawyer’s enquiries
- Manage adhoc project assigned by Team Manager, UAT, system enhancement etc
- Ensure all requests are processed within specified Service standard, timely and accurately. Ensure high quality level in services delivery
- To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
- Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
- Assist team Manager / supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk
Requirement
- Minimum 2 years of relevant experience in financial institutions with either Credit Operations or Secured Loans knowledge
- Good organizational skills and meticulous with eyes for details
- Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
- Good understanding of operational risks.
- Strong articulation of knowledge to stakeholders
- Proficient in Microsoft office especially Microsoft Word and Excel
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.
