Customer Service Officer
2 weeks ago
Job Responsibilities:
- To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of the day
- To perform billing and ensure the accuracy of the invoices raised
- To perform data entry into the respective systems in an accurate and timely manner
- To attend to customers' requests or calls in a timely and professional manner
- To perform filing when the job is completed
- To ensure that all complaints/feedbacks received from customers are escalated to the Customer Service Lead, as well as any other matters which needs to be known by the Customer Service Lead
- To provide the necessary training and guidance to his/her assigned buddy
- To do up any reports as and when assigned to by the Customer
- To assist in extracting of information as and when required
- To verify contractor's invoices as and when required
- To co-ordinate with external parties/approved contractors and ensure jobs are carried out per instructions
- Acquire a thorough understanding of key customer needs and requirements
- Develop SOPs for major clients and ensure necessary training materials being disseminated to relevant parties
- To assist in sending out quotations if assigned by Account Manager or Customer Service Manager and escalate to Account Manager or Customer Service Manager when in doubt
- To assist the Lead for any tasks assigned to from time to time
Key Competencies(Logistics Service)
- Well verse in handling and managing Transportation, Coordination with operations team, License/Bonded/DG Warehouse Inventory and activities.
- Able to co-ordinate well with Singapore Customs on any related matters
- Meticulous and experience in different type of permit declaration – License/Bonded/DG clearance permit declarations.
Job Requirements:
- GCE 'O' Level or relevant education qualifications
- Possess knowledge of procedures and relevant systems to carry out daily jobs with ease
- Possess good communication skills to ensure that customers and internal stakeholders
- Attentive and detail-orientated
- Able to work under stress and pressure
- Good teamwork and problem-solving skills
Benefits:
- Daily Lunch Provided
- Company Transport Provided at designated MRT stations (Lakeside, Boon Lay & Woodlands)
- Medical and Dental benefits
- Attractive Bonus Scheme (AWS, Special Bonus etc.)
Warehousing
Logistics services
Interpersonal Skill
Microsoft Office
Microsoft Excel
3PL
Customer Support
Inventory
logistics software
Supply Chain
Administration
Good Communication Skills
Transportation
Logistics Planning
Supply Chain Management
Customer Satisfaction
Microsoft Word
Process logistics
Customer Service
Service Delivery
-
Customer Service Officer
2 weeks ago
d jurong, jurong island, tuas, sg BLACKVEL BULK PACKAGINGS PTE. LTD. Full timeRoles & ResponsibilitiesCustomer Service Duties:Handle inbound calls, emails, and messages to assist customers with inquiries. Provide accurate product information and pricing details. Address and resolve customer complaints in a professional manner. Maintain excellent customer relationships to drive repeat business. Assist Sales Director in sales...
-
Customer Service Officer
2 weeks ago
d jurong, jurong island, tuas, sg GUANGDONG IMPORT & EXPORT PTE LTD Full timeRoles & ResponsibilitiesCompany BackgroundGuangdong was established in 1987 and mainly deals with dried fruits, agricultural products, grain products, sauces, moon cake fillings and a wide variety of food products. We are a professional and experienced wholesaler and food supplier, supplying quality food to local retail shops and to the F&B industry.Core...
-
Customer Service Officer
2 weeks ago
d jurong, jurong island, tuas, sg SLS BEARINGS (SINGAPORE) PRIVATE LIMITED Full timeRoles & ResponsibilitiesResponsibilities:· To handle order processing and expedite customers' orders to ensure on-time delivery of goods· Prepares the necessary paperwork, such as delivery orders, invoices, and other documents for air or sea freight arrangements.· Liaise with internal departments to expedite the sales order.· Perform any other admin...
-
Customer Service Officer
1 week ago
d jurong, jurong island, tuas, sg TAT LEE ENGINEERING PRIVATE LIMITED Full timeRoles & Responsibilities Duties and responsibilities •Attend to telephone and email sales inquiries for all range of product in Tat Lee Engineering •Require basic desk research to support business development activities, collate and circulation of industry/product information. •Processing of Sales quotation, Sales Order to Delivery Orders, to ensure...
-
Customer Service Officer
2 weeks ago
d jurong, jurong island, tuas, sg TAT LEE ENGINEERING PRIVATE LIMITED Full timeRoles & ResponsibilitiesDuties and responsibilities•Attend to telephone and email sales inquiries for all range of product in Tat Lee Engineering•Require basic desk research to support business development activities, collate and circulation of industry/product information.•Processing of Sales quotation, Sales Order to Delivery Orders, to...
-
Customer Service Officer
2 weeks ago
d jurong, jurong island, tuas, sg SH COGENT LOGISTICS PTE LTD Full timeRoles & ResponsibilitiesCompany DescriptionCogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight...
-
Customer Service Officer
2 weeks ago
d jurong, jurong island, tuas, sg GKE EXPRESS LOGISTICS PTE. LTD. Full timeRoles & ResponsibilitiesJob HighlightsLunch & Company Transport Provided(i.e., Lakeside,Boon Lay & Woodlands) Attractive Bonus Scheme 5 days' work week(i.e., 8.30am to 5.30pm)Job Responsibilities:To carry out and execute all daily jobs received from customers and ensure that all information is relayed down to the respective Operations Teams at the end of...
-
Customer Service Officer(Beauty)
2 weeks ago
d jurong, jurong island, tuas, sg DONNA SPA PTE. LTD. Full timeRoles & ResponsibilitiesWorking hours: Monday-Friday 11am to 8pm/ Weekend and Public Holiday 10am-7pm2 days off per week (1weekday ,1 weekend)Job Description• Handle all new and/or existing customers appointment booking.• Attend to walk-in customers at the outlet.• Assist all customers enquires via emails and callings, including cold calling.• Assist...
-
Customer Service
2 weeks ago
d jurong, jurong island, tuas, sg ALLIED CONTAINER (ENGINEERS & MANUFACTURERS) PTE LTD Full timeRoles & ResponsibilitiesRESPONSIBILITIES1. To manage customer's shipment request and communicate promptly.2. Ensure timely co-ordination to finalize booking process with customer and perform booking process into system.3. Attend to customer's requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling, and...
-
Customer Service
2 weeks ago
d jurong, jurong island, tuas, sg ALLIED CONTAINER (ENGINEERS & MANUFACTURERS) PTE LTD Full timeRoles & Responsibilities RESPONSIBILITIES 1. To manage customer's shipment request and communicate promptly. 2. Ensure timely co-ordination to finalize booking process with customer and perform booking process into system. 3. Attend to customer's requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling, and...
-
Customer Service Executive
2 weeks ago
d jurong, jurong island, tuas, sg NIPPON EXPRESS (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesDaily job attendance at the residence site for export / import packing and local moving. To coordinate and ensure smooth operation of our moving service. To provide coordination and communication between customer and packers. To perform pre-moving survey at residence and quotation. To liaise with...
-
Customer Service Executive
2 weeks ago
d jurong, jurong island, tuas, sg MILKYWAY INTERNATIONAL TANK TRANSPORTATION PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities: Provide excellent customer service to depot visitors and clients. Handle inquiries, complaints, and requests in a professional and timely manner. Coordinate with internal teams to ensure smooth operations at the depot. Maintain accurate records of customer interactions and transactions. Assist in inventory...
-
Customer Service Executive
1 week ago
d jurong, jurong island, tuas, sg R. STAHL PTE LTD Full timeRoles & Responsibilities Roles & Responsibilities: Coordinate and process inquiries through the business, liaising with internal personnel and customers, achieving customer expectations and deadlines Create techno-commercial quotations and drawings Execute, support and monitor orders till shipment including coordination with manufacturing facilities and...
-
Customer Service Executive
2 weeks ago
d jurong, jurong island, tuas, sg R. STAHL PTE LTD Full timeRoles & ResponsibilitiesRoles & Responsibilities:Coordinate and process inquiries through the business, liaising with internal personnel and customers, achieving customer expectations and deadlines Create techno-commercial quotations and drawings Execute, support and monitor orders till shipment including coordination with manufacturing facilities and...
-
Customer Service
2 weeks ago
d jurong, jurong island, tuas, sg AQUA CREMATION PTE. LTD. Full timeRoles & ResponsibilitiesCompany ProfileSingapore's First Flameless/Aqua/Water Cremation Provider for Pets. A local provider run by pet lovers, for pets. Based in Singapore. Redefining funeral aftercare, with unique & innovative technology, products, and service offerings. Our approach is to revolutionise the funeral industry and provide a more sustainable...
-
Customer Service Executive
2 weeks ago
d jurong, jurong island, tuas, sg RELIABLE INTERNATIONAL FREIGHTS PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities:• Provide support to import/export shipments processing and arrangement• Co-ordination with various parties (including customers, overseas agents,carriers, NVOCC, co-loaders) on shipments clearance/delivery/collection• Handle a full spectrum of import and export documentation.• Create job information into...
-
Customer Service Associate
2 weeks ago
d jurong, jurong island, tuas, sg OJJ FOODS PTE. LTD. Full timeRoles & ResponsibilitiesSUMMARY:We are looking for a dynamic and customer-centric individual to be a member of our customer service team. You will play an integral role as you are the first point of contact for our valued customers, providing top-notch service and assistance.Main duties and responsibilitiesGenerate daily customer's order and ensure delivery...
-
Customer Service Representative
2 weeks ago
d jurong, jurong island, tuas, sg ISLAND RECOVERY SERVICES PTE. LTD. Full timeCompany Overview:ISLAND RECOVERY SERVICES PTE. LTD. is a leading provider of customer service solutions, dedicated to delivering exceptional support to our clients.Salary and Benefits:We offer a competitive salary of up to $2580/month, inclusive of allowance and incentives, before OT calculation.Job Description:Respond to incoming calls from customers to...
-
Customer Service Admin
2 weeks ago
d jurong, jurong island, tuas, sg RICHBOX MANUFACTURING (S) PTE. LTD. Full timeRoles & Responsibilities· To assist in answering phone calls and emails· To attend to customer enquiry, to provide quotation and follow up with customer on PO· General administrative duties such as filing, data entry and sorting of documents· To generate DO and job order to production team· To arrange goods to be delivered to customers and ensure...
-
Warehouse Customer Service
2 weeks ago
d jurong, jurong island, tuas, sg INFINITI MARINE PTE. LTD. Full timeRoles & ResponsibilitiesWarehouse Customer ServiceOccupationWAREHOUSE CLERKJob Description & RequirementsCoordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc) Provide quotations to customers Provide billings to customers Ensure all port operations related documents details are in order Sorting and filing of...