Lead Product Manager, Loyalty

Roles & Responsibilities

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Consumer Experience product team is an established team responsible for the core experience of the Grab app. Our focus spans consumer growth, engagement and loyalty. We strive to engage and retain consumers on our platform, making a meaningful impact on the lives of our consumers. If you're looking for a meaningful opportunity to contribute to one of the leading superapps in Southeast Asia, we invite you to become a part of our dynamic team

Get to Know the Role

We are looking for a dynamic and experienced product manager to manage the strategy and product roadmap for Consumer Loyalty. As the lead for this crucial aspect of our platform, you will play an individual contributor role and shape the strategy and execution of features related to consumer loyalty, ensuring a rewarding experience for our. You will be reporting to Head of Product, Consumer Experience and based onsite in Grab One North office.

The Critical Tasks You Will Perform

Product Vision and Strategy:

• Develop and drive the product vision and strategy for consumer loyalty products, aligning it with overall product vision and business objectives.
• Create a roadmap that prioritizes and optimally sequences product features to enhance the user experience and increase user engagement with user-generated content.
• Propose and explore new features and technologies to maintain a competitive edge and continually improve the value proposition of our platform.

Data-Driven Decisions:

• Leverage data analytics to understand user behavior, trends in content consumption, and areas for improvement in user-generated content features.
• Use data to make informed decisions, optimize existing features, and guide the development of new features to enhance engagement and relevance.

Cross-Functional Collaboration:

• Be the leader of cross-functional teams, comprising senior engineers, designer, analysts, and country operations, to grow User Generated Content on the platform.
• Foster a culture of collaboration and knowledge sharing within the team and across the organization.
• Communicate product updates, roadmap, and performance to stakeholders and leadership, addressing their concerns and incorporating feedback into product iterations.
  
  

What Essential Skills You Will Need

• Bachelor's degree in Business, Engineering, Computer Science, or a related field.
• At least 5 years experience in Product Management, in lead roles with a focus on consumer loyalty or engagement in the tech industry..
• Proven success in defining and implementing successful product strategies and roadmaps.
• Experience defining and tracking metrics that measure the success of products and abilities, complemented by project management skills.
• Experience with creating outstanding user experiences.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.

Tell employers what skills you have

Designer
Management Skills
Training Development
Term Life Insurance
Analog
User Experience
Software Engineering
User Generated Content
Strategy
Product Management
Verbal Skills
Service Level Management
Wellbeing
Humility
Data Analytics
Hospitality

---