Survey Service Quality Manager

Manage and de-escalate incidents arising from data collection processes. Follow up to determine and rectify the causes of the incidents.Manage the survey email account to ensure that all emails are promptly followed up with and properly dealt with, and that all issues or matters are properly concluded or closed.Monitor survey feedback to ensure all feedback...

1. Manage and de-escalate incidents arising from data collection processes. Follow up to determine and rectify the causes of the incidents. 3. Monitor survey feedback to ensure all feedback is promptly addressed and given a proper closure. 4. Monitor service levels and remedy service levels that are not up to the required service standards as may be...

Assist selected companies to complete their survey submission. - Providing regular follow-up and support to ensure timely and complete survey submission. - Addressing any inquiries or issues that participating companies may have about the survey. - Accurately inputting survey data into the CRM system - Performing quality checks and follow-ups with...

The Survey Experience Officer (Verification) is responsible for ensuring the accuracy and quality of survey responses by conducting verification checks and audits. This role involves analyzing survey data, identifying inconsistencies, and providing feedback to survey participants. Strong attention to detail, excellent communication skills, and the ability to...

The Survey Experience Officer (Verification & Submissions) is responsible for ensuring the accuracy and reliability of survey data submitted by users. This role involves reviewing survey responses, verifying information, and resolving any discrepancies or errors. The Survey Experience Officer will also provide guidance and support to users regarding survey...

Working Hours: Monday – Friday (Office Hours) Work Location: Central Key Responsibilities Survey Operations: Conduct data collection via phone and face-to-face interviews. Ensure a smooth, professional survey experience to maintain high response rates and positive respondent engagement. Strategy Development: Design and implement strategies to...

Working Hours: Monday – Friday (Office Hours)Work Location: CentralKey ResponsibilitiesSurvey Operations: Conduct data collection via phone and face-to-face interviews. Ensure a smooth, professional survey experience to maintain high response rates and positive respondent engagement.Strategy Development: Design and implement strategies to encourage online...

[What the role is]Most Positive Workplace Collaboration Award – Singapore International Chamber of Commerce (SICC) Awards 2025 Ranked #19 for The Straits Times Singapore's Best Employers 2024 & 2025As Singapore's first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and...

[What the role is]ASSISTANT MANAGER, SERVICE QUALITY OPERATIONS[What you will be working on]We seek an energetic professional to be part of the Team that addresses public queries and suggestions. You should be keen to explain LTA's vision for land transport on behalf of LTA. You will need to work with other internal divisions and external agencies to...

Work Location : Pasir Panjang Key responsibilities include (but not limited to): Survey Initiation and Data Support - Lead and manage the planning and implementation of surveys, which includes questionnaire design, overseeing of fieldwork, data processing and cleaning, as well as conducting analysis to derive accurate and timely findings and insights -...