Customer Sales Executive
3 weeks ago
•Client Support and Relationship Management:- Act as the main point of contact for key accounts, handling their day-to-day inquiries and requests.- Provide prompt and accurate responses to client queries regarding products, services, and order status.- Build and maintain strong, positive relationships with key clients to ensure their satisfaction.
•Order Management and Coordination:- Manage and process client orders, ensuring accuracy and timely delivery.- Coordinate with internal teams (e.g., sales, logistics, production) to fulfill customer requirements.- Monitor the progress of orders, resolving any issues that may arise.
•Issue Resolution:- Address client complaints or concerns in a timely and effective manner, ensuring issues are resolved to the client's satisfaction.- Proactively identify potential issues and take action to mitigate them before they impact the customer experience.
•Client Feedback and Reporting:- Gather and report on client feedback, ensuring it is communicated to relevant internal teams for continuous improvement.- Prepare regular reports on account activity, client satisfaction, and key performance indicators (KPIs).
•Collaboration and Cross-Department Communication:- Work closely with the sales and account management teams to ensure alignment on client strategies.- Collaborate with other departments (e.g., finance, logistics, product development) to resolve client-related issues.Requirements:
•Education:- Diploma or Bachelor's degree in Business, Communications, or a related field is preferred.
•Experience:- Proven experience in customer service, account management, or a related field (2+ years).- Experience working with key accounts or in a B2B environment is an advantage.
•Skills:- Strong communication and interpersonal skills.- Excellent problem-solving and conflict-resolution abilities.- Ability to manage multiple tasks simultaneously and prioritize effectively.- Attention to detail and organizational skills.- Proficiency in customer service software (e.g., CRM systems) and MS Office.
•Key Competencies:- Client-focused with a proactive attitude.- Ability to work independently and as part of a team.- Strong multitasking skills and the ability to thrive in a fast-paced environment.- High level of professionalism and integrity.
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