Care Coordinator

2 weeks ago

Singapore I-KARE PTE. LIMITED Full time
Roles & Responsibilities

JOB SUMMARY

The Care Coordinator will be responsible for assigning, monitoring, and organising cases for the company. You will ensure that the relevant team is up-to-date with case information and collaborate with the Care Recipients' families to share information effectively; directly involved in the lives of their clients, providing resources and assistance. The role also requires the ability to multitask in a dynamic environment and excellent negotiation skills.

KEY RESPONSIBILITY
  • Attend to calls and manage daily enquiries, and or as assigned, including contacting potential clients via phone to understand their needs and share information about iKare's products and services
  • Coordinate and facilitate care for the Care Recipients through comprehensive assessment, evaluation, planning, and implementation
  • Establish rapport and work collaboratively with the Care Recipient's family, Physician, Nurses, and respective Care team members to develop personalised care plans and ensure high-quality service
  • Coordinate, plan and participate in home visits and schedule sessions for both the Care team members and the clients
  • Communicate the Care Recipient's needs and care to the respective Care team member and follow up accordingly
  • Document and maintain assessments, plans and outcomes promptly and accurately for the team and update the relevant system
  • Monitor and follow up with the Care team to ensure that the reports are sent to Clients in a timely manner
  • Provide guidance and support to Care team members to facilitate smooth and effective communication with the clients
  • Conduct regular follow-ups with the Care team and Care Recipients' families to evaluate progress and support continuity of care
  • Coordinate, handle and follow up on clients' service agreements and payments-related invoices with the Finance team
  • Assist and participate in company events, roadshows, educational talks and training workshops
  • Prepare and submit the necessary reports promptly
  • Perform any other duties as may be assigned from time to time
  • Maintaining effective service in line with the Company's corporate image

a) Company's grooming standard,

b) Standard Operating Procedures,

c) Departmental Policies

QUALIFICATIONS
  • Singaporeans or Singapore Permanent Residents Only
  • Diploma in a related discipline with relevant work experience.
  • Proficient in Microsoft Word and Excel
  • Strong verbal and written communication skills
  • Excellent interpersonal and written communication skills
  • Self-motivated, with excellent social skills and the ability to network with a wide range of professionals
  • Proficient in English and preferably in other local languages/dialects.
  • Problem-solving abilities.
  • A team player with a passion for patient care, a willingness to learn, and a positive, collaborative attitude
  • Minimum of 2 years of experience in healthcare, social services, or the hospitality service sector
BENEFITS
  • Working hours 9 am to 6 pm, 5.5 days work, flexi work on Sat
  • S$2,500 – S$4,000 (negotiable based on working experience)
Tell employers what skills you have

Negotiation
Ability to Multitask
Referrals
Written English
Hospitality Service
Healthcare
Social Services
Problem Solving
Customer Care
Administration
Home Care Services
Planning and Implementation
Communication Skills
Team Player
Microsoft Word
Customer Service
Case Management
elderly care
Able To Work Independently
Home Care

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