Care Coordinator

4 weeks ago

Singapore National University Hospital Full time
Overview

The National University Cancer Institute, Singapore (NCIS) is a national specialist centre under the National University Health System (NUHS). It is the only public cancer centre in Singapore treating both paediatric and adult cancers in one facility. As an employer, NUHS has won #1 Public Healthcare employer for 4 years consecutively.

Join Us to be our Palliative Care Coordinator, where you'll be the guiding light for patients and families navigating complex healthcare journeys. You'll wear many hats – part navigator, part educator, part data wizard, and full-time compassionate human being. You stand to gain immense satisfaction from direct patient care delivery with key contributions to efficient and timely care coordination including diagnosis, treatment, rehabilitation, follow-up, survivorship, and end of life care.

Responsibilities
  • Direct care and care navigation; provide individualized assistance (informational and emotional support) to patients and their families to overcome healthcare system barriers, improve continuity of care and quality of palliative care.
  • Identify and navigate high-risk patients to ensure access to resources; follow up with patients by phone where necessary to reduce unnecessary ED visits and admissions.
  • Follow up with patients who defaulted on clinic visits to ensure continuity of care.
  • Assist patients and families to transition across services and locations; communicate effectively with healthcare professionals to ensure smooth transitions.
  • Perform assessments to identify physical, psychosocial and spiritual needs and barriers to accessing care; initiate interventions to address these needs.
  • Conduct outcomes evaluation of care pathways.
  • Coordinate care across services and settings; ensure compliance with palliative care pathways; liaise with community partners; refer appropriately to specialists, allied health and support services.
  • Liaise with internal stakeholders (Medical Oncologists, Surgical Oncologists, Radiation Oncologists, Radiologists, etc.).
  • Engage in education of patients and families on palliative care approach, symptom management and available resources; triage patients to subspecialty care.
  • Support clinic staff with internal referrals, community home care & day care referrals, and financial counselling estimates; participate in data analytics and quality improvement projects; measure outcomes with VDO teams.
  • Coordinate palliative care research and quality improvement projects; ensure compliance with research ethics and data governance policies.
  • Collaborate on national initiatives with SHC and MOH; participate in workgroups or pilot programmes.
  • Facilitate quality improvement activities and assist in expanding palliative care coordination and navigation services; participate in strategic planning.
  • Any other projects/tasks as assigned by the department.
Qualifications
  • Bachelor degree in Health Sciences; degree in Nursing or Allied Health relevant to the job preferred.
  • Candidates with relevant working experience in a similar setting preferred.
  • Excellent interpersonal and communication skills; ability to work independently and as part of a team.
Seniority level
  • Entry level
Employment type
  • Contract
Job function
  • Other
Industries
  • Hospitals and Health Care

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