Motors Claims Advisor

3 weeks ago

Singapore PERFORMANCE MOTORS LIMITED Full time
Performance Motors Limited (PML), a Sime Darby MotorsCompany, endeavours to be the undisputed leader in the automobileindustry. As the dealer of BMW cars and motorcycles in Singaporesince 1979, Performance Motors has been synonymous with performanceand sheer driving pleasure.
  • Studyvehicle repair history and ensure Workshop Manager and Senior MotorClaim Advisor are informed of any unusual or repeatedcomplaint.
  • Write out, in-accordance with theindividual vehicle diagnosis, individual work orders with the jobitem numbers, job specification and flat ratespecifications.
  • Confirm with customer that ourrecords of their personal particulars are correct. Update historyfile and GDMS if there is a change.
  • ConductVehicle Reception Check with reception checklist in the presence ofcustomer for all cars brought in for body and paintworkrepairs.
  • Advise customers of the best methodto pursue their insurance claims from a few insurance claims optionavailable.
  • Negotiate with surveyor / insurancecompanies to get the best labour charge.
  • Promote the sale of workshop capacity by offering specialservices.
  • Promote the sale of parts andaccessories.
  • Verify job contents and checkvehicle exterior body for dents, scratches in the presence ofcustomer.
  • Prepare accurate accident repairestimate and provide supplementary estimate necessary.
  • Advise estimated repair cost for work to be done, ask forauthorisation budget on additional job.
  • Obtaincustomer signature on work order and advise them on the acceptedmode of payment (cash / credit card).
  • Add jobswith customer's approval or within customer agreed budget; key addjobs into GDMS and inform workshop foreman / workshop planneraccordingly.
  • Communicate with workshop foremanon the repair status, observe promised deadline.
  • Conduct final check on vehicle cleanliness, verify jobcompletion after end control.
  • Inform customerthat the vehicle is ready for collection, the repair cost andcollection time.
  • Decide appropriate goodwilldecision for request that falls under the normal framework.
  • Refer to Workshop Manager and or SeniorMotor Claim Advisor for assistance if help is required addressingthe customer needs.
  • Personalise vehicledelivery after repair to the customer including explaining therepair invoice to customer; inform the customer of any outstandingmatter, for instance jobs required to be done on next visit orparts on order if any.
  • Maintain the Body andPaint reception area neat andtidy.
Requirements:
  • Diploma in Mechanical Engineering, Automotive Engineeringor Business Administration
  • At least 3-5yrs ofworking experience as motor claims advisor
  • Experience in motor trade in Body and Paintdept
Sime Darby Motors is theautomotive arm of Sime Darby. One of the leading automotive playersin the Asia-Pacific region with presence in nine markets, SimeDarby Motors spans across Malaysia, Australia, China, Hong Kong,Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industryplayer, it is actively invested across the entire value chain ofthe automotive business, from assembly, importation, distributionand retail, to after-sales services and rental, with more than12,000 employees across the nine markets.

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