Customer Service Analyst

1 week ago

Singapore CAREER CRAFT PTE. LTD. Full time
Roles & Responsibilities

Our clients are seeking motivated and dynamic individuals to join our new business unit. This role is ideal for individuals who are passionate about personal growth through building a career in the finance industry. We are seeking a Customer Service Analyst (CSA) to service our walk-in clients at the service centre.

The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre

Continuous on-the-job training is in place to support you You will be working with leaders

and senior team members to understand client needs, provide support, and contribute to

overall client satisfaction and business growth

Responsibilities

· Provide a consistent and positive customer experience to all walk-in customers

· To ensure accuracy and compliance for all customers' requests

· Educating customers on the features and benefits of our digital tools

· Handle and manage appeals, feedback, and first-level escalations

· Constantly identify process improvements to improve overall customer experience

Requirements:

· At least a diploma or a degree in any field

· Minimum 2 years of experience in customer service, preferably in the insurance industry

· Have a passion to deliver customer-centric service

· Good communication skills, strong attention to detail, and problem-solving skills

· Resilient and able to work effectively under pressure

· A team player with a high level of commitment and flexibility

Perks & Benefits


• Competitive starting salary


• Annual Leave – Leave entitlement to support work-life balance


• Flexible Benefits – A Customizable benefits package to suit individual needs


• Competitive Performance Bonus – Rewarding contributions and achievements


• Professional Development – Opportunities for career growth, training, and career

development


• Supportive Work Environment – Collaborative and inclusive culture that values

teamwork and innovation

**We regret that only shortlisted candidates will be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

EA personnel: Ong Ping Tiong

EA personnel Reg No: R25127323

EA License No: 24C2562

Tell employers what skills you have

Listening Skills
Strong Attention To Detail
Customer Experience
Customer Interaction
Soft Skills
Good Communication Skills
Pressure
Appeals
Customer Service
Service Excellence
Customer Service Experience

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