Command Center Analyst I

2 weeks ago

Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time
Roles & Responsibilities

Position Title: Command Center Analyst I

Location: Singapore

Your role

The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. The role is shift based and may be required to work on a rotating schedule.

What you'll do

· Provide Tier I network and customer service support for mission critical 24/7 Data Centers

· Participate in the weekly 24/7 on-call schedule

· Provide proactive and reactive assistance to all external customers

· Provide support for the DLR network environment including problem solving, ability to take ownership of unfamiliar tasks and problems and see through to completion or escalate as needed.

· Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers

· Detects and analyze alarms to provide basic fault isolation and troubleshooting, escalating to Tier II, Tier III and management if necessary.

· Generate and publish internal and external customer notifications and updates relative to Incidents, Maintenance and Advisories specific to site or regional impact

· Prioritize work properly to meet established KPI measures and commitments.

· Responsible for Customer and Internal Updates

· Establish effective lines of communication with Tier II, Tier III and management to ensure cases are flagged that require immediate attention.

· Thorough documentation of incident, maintenance and problem details in near real-time.

· Ensure SLA's are met as per customer agreement.

· Maintain and update current knowledge and skills through internal and external training, continuing education and professional associations

What you'll need

· 1 year of experience working in a 24/7 Network Operation Center, Contact Center or equivalent

· 1 year of Data Center experience

· Basic knowledge of BMS systems

· Basic knowledge of Data Center infrastructure

· 1 year of experience providing customer service or technical support or equivalent

· Excellent written and oral communication skills, able to engage with colleagues and customers

· Ability to multi-task and prioritize job requirements

· Strong follow-through and initiative to stay with issues until they are resolved

· Discipline and commitment to meet deadlines.

· Self-motivated and able to work on issues independently with limited supervision

· Effective organizational skills and attention to detail.

· Basic skill in Microsoft Operating Systems, Office Suite and Visio.

· Strong analytical and problem-solving skills.

Tell employers what skills you have

Ability to Multitask
Sponsorship
Microsoft PowerPoint
Oral Communication Skills
Microsoft Excel
Customer Experience
Systems Thinking
Leisure
Data Center
Visio
Online Travel
Operating Systems
Customer Experience Design
Talent Assessment
Customer Service
Customer Service Experience

  • Command Center Analyst II

    19 hours ago

    Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    Position Title: Command Center Analyst II Location: Singapore Your role The Global Command Center Analyst – II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center. This...

  • Command Center Analyst II

    2 weeks ago

    Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesPosition Title: Command Center Analyst IILocation: SingaporeYour roleThe Global Command Center Analyst – II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global...

  • Command Center Analyst Ii

    1 week ago

    Singapore Digital Realty Full time

    **Position Title: Command Center Analyst II** **Location: Singapore** **Your role** The Command Center Analyst - II is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Global Command Center....

  • Incident Management, Command Center Analyst

    7 hours ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesPermanent opportunity in a global data center operations set up.As Command Center Operation Analyst, you will be responsible for real-time monitoring and support of mission-critical data center infrastructure and network operations. This role involves Level1 troubleshooting, incident escalation, and customer service for internal and...

  • Command Center Analyst I

    3 days ago

    Singapore Digital Realty Full time

    **What you’ll do** - Provide Tier I network and customer service support for mission critical 24/7 Data Centers - Participate in the weekly 24/7 on-call schedule - Provide proactive and reactive assistance to all external customers - Provide support for the DLR network environment including problem solving, ability to take ownership of unfamiliar tasks and...

  • Command Center Operator

    4 days ago

    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    Ensure all communications in the company is monitored and managed - Coordination of assignments locally and regionally - Attendance monitoring - Incident handling - Management of Command Center data **Job Requirements** - PLRD licensed (Minimum SSO) - Able to work in a team - Able to write and speak English **Working Experience**: - At least 1 year in -...

  • Command Center Operator

    2 weeks ago

    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    **Key Responsibilities**: - Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary - Coordinating assignments and tasks, both locally and regionally, to optimize workflow - Attendance monitoring - Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve...

  • Command Center Operator

    1 week ago

    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary - Coordinating assignments and tasks, both locally and regionally, to optimize workflow - Attendance monitoring - Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly - Management...

  • Enterprise Command Center Operations Engineer

    1 day ago

    Singapore Millennium Management, LLC Full time

    Enterprise Command Center Operations Engineer Enterprise Command Center Operations Engineer The Enterprise Command Center (ECC) is Millennium's first line of defense and first response against Infrastructure disruptions and failures. The team's goal is to react quickly, efficiently and effectively in order to maximize uptime of systems and minimize trading...

  • Command Center Operator

    2 weeks ago

    Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesCome join the team & be expose in the security industryMonitoring and managing all incoming communications and ensuring timely responses or escalations as necessary Coordinating assignments and tasks, both locally and regionally, to optimize workflow Attendance monitoring Handling incidents according to established protocols,...