Command Center Operator

2 weeks ago


Singapore SECURITY & RISK SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Come join the team & be expose in the security industry

  • Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary
  • Coordinating assignments and tasks, both locally and regionally, to optimize workflow
  • Attendance monitoring
  • Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly
  • Monitoring and responding to emails internally and externally with clients and vendors etc
  • Management of Operations inventory
  • Monitoring and recording of permanent and ad-hoc assignments
  • Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes

Key Requirements:

  • Minimally 1 year experience in call centre / command centre / customer service
  • Min N levels or equivalent
  • PLRD licensed (Minimum SSO)
  • Able to work in a team
  • Well written & spoken english

Working Hours - 24 work days / 8 hours shifts

Tell employers what skills you have

Microsoft PowerPoint
Microsoft Excel
Security
Customer Experience
Business Continuity
Systems Thinking
Data Center
SharePoint
Operating Systems
Customer Service
Customer Service Experience
Agile Development

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