CCS- Head of Team INT

Roles & Responsibilities

Who We Are:

Cash Management and Corporate Banking Services (CCS)

The Cash Management and Corporate Banking Services with over 350 staffs has always played a crucial role in accompanying the Bank businesses through its transformation journey.

Projects ranging from the deployment of fast (streaming) and big data technologies, integration with block chain, in-house implementations with advanced event-driven, micro-services architecture. CCS is always at the bleeding-edge of the latest technologies, cloud native applications and development practices. Applying methodologies and practices such as Agile and DevOps, has helped us build a strong partnership with the business.

The Cash Management and Corporate Banking Services (CCS) team oversees the supporting operations across various Banking functions within Credit Agricole-CIB, namely Financing, International Trade & Transaction Banking, Debt Optimization & Distribution and Client Coverage & International Network.

Summary of the position:

The Head of Team INT (Integration & Gateway Llayer CMTP) in CCS will be managing Client Reporting with in Cash Management team to ensure that all the programs, projects, activities and tasks under the team’s responsibility are performed cost-effectively, on schedule, in conformance with the bank’s policies and standards and within agreed levels of quality.

The Head of Team INT will be in charge of leading and managing the delivery of the design, development, testing, deployment and support activities necessary for the correct implementation of applications of regional and domestic payment and cash management business and other transversal topics including but not limited to, coordinating Infrastructure and release management, vendor management, Driving the practices of DevSecOps & Automation of all tech deliverables process.

Beside the in-charge of program delivery, the incumbent candidate will be in-charge of people management including coaching the team members in knowledge management and career progressions.

The projects in Payment Application Services (PAS) team are aligned with the global cash management strategy of the bank.

The prospective candidate will be directly reporting to Information System Asia Pacific (ISAP)-CCS-PAS (Payment Application Services) Section Head located in Singapore.

Main responsibilities:

• As the leader of team (of 10-20 team members comprising tech and domain experts) – Supervise and oversee CCS/PAS Team
• Plan, organize and prioritize the work assigned to the team in order to meet committed deadlines and other agreed milestones
• Identify, evaluate and report issues and risks to ensure corrective and/or preventive measures are timely taken.
• Ensure team’s activities are in adherence to bank’s standards and norms.
• Ensure the processes applied are in adherence to the Section operational model.
• Actively participate/contribute to GIT Paris/ISAP governance for his/her domain.
• Continuously monitor the satisfaction level of the customers and put efforts to maintain and improve it.
• Coordinate with the vendor and prepare releases.
• Continuously monitor the quality of the deliveries and the quality of service.
• Evaluate staff knowledge & skills and recommend training.
• Review and conduct appraisals for the team members.
• Facilitate staff mobility and career development.
• Human capital Management - recruitment, career progression planning, Team Engagement and motivation, Coaching & Mentoring.
• Implement standard DevOps practices including test automation, efficient CI/CD, Infrastructure as Code, Monitoring as Code and End to End Observability kind of Software Factory best practices.
• Incorporate Continuous improvement process and culture on projects management & implementations, run and cost/budget.
• Supervises and follow-up Level 3 Support Activities when the Global Support Team (L1&L2) is in need of system expertise.
• Initiate and drive technical transformation / innovation projects to ensure that applications / systems will be able to cope with market and business demands.
• Work closely with domain and Enterprise Architects & Business users in the implementations of all the local Payment Engines and their features including regulatory and compliance landscape.

Organize and supervise all activities of CCS/PAS/ INT team

• Report functionally to manager of GIT/ISAP/PAS Section
• Ensure proper ramp-up and ramp-down of the team as per the Bank requirement
• Manage budget and capacity allocation according to priorities communicated by functional manager

Act as Tech Advocate/Architect advisor for the team for technical rework and obsolesce projects

• Ensure the applications adhere to the modern standards
• Ensure applications are phased out from legacy tech and moved to new tech
• Ensure modern dev-sec-ops standards are implemented in all the project/application build lifecycle

Design, implement, test, deploy, support and maintain applications under responsibility of INT team

• Ensure high-quality technical and functional design of the application stack.
• Ensure a smooth end-to-end implementation of the INT modules in charge using Global IT best practices as well as overall GIT quality framework
• Ensure the proper UAT and production support of the modules delivered
• Identify, evaluate and report risks and issues to ensure corrective and/or preventive measures are timely taken

Coordinate with other development teams of all the program initiatives in order to ensure consistency across projects and modules of different programs the core CMT systems are engaged with.

• Coordinate with other development teams in order to optimise the global roadmap and associated constraints
• Ensure the good usage of chapters in order to smoothly circulate the information inside and outside the team.
• Coordinate with the integration team in order to align strictly the development with the product owner’s priorities.

Manage and improve team capabilities

• Ensure cohesion and commitment of the team on its assigned mission.
• Evaluate staff members’ skill/knowledge and recommend training plan, organize staff mobility and staff career development as needed by CMC Projects.
• Make sure team members observe and respect the Bank’s code of conduct and comply with Bank policies.
• Organize and perform coaching to the team members to ensure continuous improvement.

Implement and refine project management processes in order to ensure projects success

• Coordinate with program management in order to ensure an optimal usage of program methodology.
• Propose and implement local tooling/processes improvement when necessary.

Perform Team Manager duties

• Manage the team setup by identifying hiring needs and staffing with right profiles
• Perform People management duties such as Career management, HR development and staff motivation.

Background and Skills

The optimal Candidate:

Background:

• You are solving problems and building solutions
• You’re self-motivated and have demonstrated track record of driving Innovations in Program and Team management
• You’re comfortable leading tribe of engineers by example and a strong advocate of latest software engineering best practices
• You understand the importance of constructive feedback nurturing an inclusive engineering environment, championing engineering fundamentals and providing clarity and mentorship for team members to grow.
• You have good background of understanding the technology implementations in Banks / Financial Institutions.
• You have worked on generic Cash Management offers
• You have exposure to Europe, Asia, India, Singapore, Hong Kong, China cross border, Instant and Mass Payments processing and their clearing mechanisms.
• You have the abilities to take up the above outlined responsibilities and meet the expectations of the management team.

Skills:

• A minimum education of Bachelor’s degree in Computer science / Information systems.
• 12-15 years of overall IT experience with 5 years of experience in delivery of enterprise scale critical systems projects
• Minimum 3 years of Team and People management practices.
• Excellent program/project delivery experience and knowledge about mentoring/guiding the teams involved in technology deliveries using Spring, Spring boot, any public cloud offering (AWS, GCP or Azure), Dockers, Kubernetes, React.Js or Angular.Js, Kafka, Cassandra or MongoDB, Oracle or MS-SQL Server
• Experience in implementing one or more Big Data solutions using Hadoop or Kubernetes
• Experience in Cash Management and Payment middleware/integration solutions.
• Experience in managing L3 production support involving mission critical applications
• Capacity to drive, articulate, propose and arbitrate key architectural decisions
• Experience in engaging with senior stakeholders and win cases for the team.
• Practices in Agile delivery
• A technical mind-set with great attention to detail
• Good leadership skills
• Team player
• Good time-management skills
• Good interpersonal and communication skills

Legal and Regulatory Responsibility:

• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role. Complete all mandatory training as required to attain and maintain competence.

Tell employers what skills you have

Appraisals
Release Management
AngularJS
Knowledge Management
Functional Design
Cassandra
Test Automation
Strategy
Spring Boot
Transaction Banking
Project Management
Cash Management
Banking
GCP
International Trade
Human Capital

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