Customer Excellence, Associate Director
2 weeks ago
Everyone at Astellas has a responsibility for creating a brighter future for patients around the world.
From the first moment, Astellas will inspire you to put this ethos into practice - with a positive, agile company culture and with well-defined ethical principles, values, and systems.
Everything we do is led by our company values of integrity, being patient centric, taking ownership, delivering results, and communicating openly.
These values are essential to Astellas' relationship with its employees and now is an exciting time to join us as we continue to evolve as a cutting-edge, value driven life sciences innovator.
**Purpose of the PositionResponsible for developing and implementing the International Markets Commercial strategy (INT-C) on Customer Excellence Capabilities by leveraging and articulating GCA resources; defining, communicating and embedding INT-C standards and principles to achieve leading Customer Excellence creating a competitive advantage, improving compliance, and supporting capability excellence in all customer-facing roles across INT-C delivering high-impact capabilities that achieves stretch strategic commercial objectives for INT-C.
**What you will do includes: - Partner with GCA colleagues to deliver fit-for-purpose, best practice solutions/initiatives for use across INT-C, to improve customer-facing colleagues' effectiveness and quality of interaction.- Lead and drive Customer Excellence community across INT-C and be a key interface to develop, prioritise, execute, and deliver critical commercial excellence capabilities in collaboration with global capabilities area engagement leads, specifically in the focus areas of omnichannel, commercial insights, sales force, customer and digital excellence.
- Cocreate, lead and drive balance scorecard commercial excellence capabilities deliverables and KPIs across INT-C as well as influencing the Mid-Term Planning and strategic workforce planning and capabilities process for the region working closely with INT-C leadership team.
- Manage, drive and deliver clear insights how country Affiliates and brands are performing across the commercial excellence disciplines including commercial insights, digital excellence, sales force and other areas presenting risk and opportunity in order drive agility and focus around decisionmaking and supporting the maximum ROI to grow our brands.
- Lead, implement and evolve an integrated solution to embed the new GCA operating models working closely with global capabilities area engagement leads, driving collaborative ways of working, sharing of best practice and capability development across INT-C to drive a mindset continuous improvement and best in class.
- Deliver effective Key Account Management capability across the organisation, maximizing GCA support and working together with Marketing, Medical, Market Access and other stakeholder input/buyin: Ensure relevant metrics and KPIs are in place to drive continuous improvement.
- Embed the CIM ( Customer Interaction Model), ensuring alignment, articulation with stakeholders and impeccable execution of the model.
- Create a compliance and continuous improvement culture, monitoring and assessing customerfacing capability to provide an INT-C view of gaps/actions needed, cocreating capability uplift solutions and improving compliance.
- Drive the INT-C Customer Excellence Leadership Forum, cocreating priorities and annual objectives and represent Customer Excellence.
- Reenforce an Ethics and Compliance culture and Integrity in Action.
- At least 10 years of customer excellence related experience in Pharmaceutical with strong track record.
- Experience in the Pharma sector with strong patient/customer focus, in multidisciplinary, matrix, international context.
- Track record of cocreating and implementing national/international strategy and achieving exceptional results.
- Experience in customer excellence impeccable execution insights consolidation and communication to improve performance.
- Demonstrable experience of consistently converting opportunity and challenges to business results.
- Professional able to work across multicountry borders, developing individual, team and organisational capability.
-
Director, Customer Excellence
2 weeks ago
Singapore Sephora Digital SEA Pte Ltd Full timePosition:Director, Customer ExcellenceProfile:At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated.Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the...
-
Associate Director
2 weeks ago
Singapore APCO WORLDWIDE ADVISORY SERVICES PTE. LIMITED Full timeJob Description & Requirements:Founded in 1984, APCO Worldwide is an award-winning, independently owned global communication and business strategy firm with offices in major cities throughout North America, Europe, the Middle East and Asia. APCO combines a global perspective with local expertise to help clients around the world manage challenges,...
-
Associate Director
2 weeks ago
Singapore INTERNATIONAL MANAGEMENT AND SPORTS COLLEGE PTE. LTD. Full timeRoles & ResponsibilitiesThe Associate Director (International Business Development) is responsible for business development, marketing, sales of both broad-based and niche services including performing, prospecting, developing relationships with potential customers, and meeting sales targets.Resourceful and analytical, he/she is also expected to lead teams...
-
Lawyers/Associate Directors
2 months ago
Singapore ADSAN LAW LLC Full timeRoles & ResponsibilitiesJoin Our Dynamic Team as Associate Director!Adsan Law is looking to expand its practice capabilities in the following practice areas:(1) Intellectual Property, Media & Technology(2) Investment Funds(3) Family & Private Clients(4) Litigation, Arbitration & Dispute ResolutionWe are seeking driven individuals to join us as Associate...
-
Associate Director
2 weeks ago
Singapore Oliver James Full timeJob description:We are currently seeking an Associate Director for our Finance & Actuarial Division. As the Associate Director of the Finance & Actuarial Division you will be responsible for leading our Finance & Actuarial teams across South East Asia, whilst developing revenue and new business with clients.Job description: Be responsible for managing and...
-
Associate Director
2 weeks ago
Singapore S-RM INTELLIGENCE & RISK CONSULTING PTE. LIMITED Full timeS-RM is a global due diligence and cyber security consultancy. We are hiring an Associate Director to our new office in Singapore, who will play a key role in building and leading a team of analysts.In addition to this team-lead role, the Associate Director will:Lead regulatory compliance and due diligence projects, working in close liaison with regional...
-
Associate Director of Sales
2 weeks ago
Singapore Millennium Hotels and Resorts Full timeAdd expected salary to your profile for insights Orchard Hotel Singapore, a member of Millennium & Copthorne International - a global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: Associate Director of Sales Associate...
-
Associate Director/ Director, Consumer Insights
1 month ago
Singapore NielsenIQ Full timeABOUT THIS JOBAt NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior is what motivates us. Leveraging on the ongoing innovation in technology, our work includes, but not limited to, helping our clients set growth strategies, determining what products or services ultimately get into the markets...
-
Associate Director/ Director, Consumer Insights
4 weeks ago
Singapore NielsenIQ Full timeABOUT THIS JOBAt NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior is what motivates us. Leveraging on the ongoing innovation in technology, our work includes, but not limited to, helping our clients set growth strategies, determining what products or services ultimately get into the markets...
-
Associate Director/ Director, Consumer Insights
1 month ago
Singapore NielsenIQ Full timeABOUT THIS JOBAt NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior is what motivates us. Leveraging on the ongoing innovation in technology, our work includes, but not limited to, helping our clients set growth strategies, determining what products or services ultimately get into the markets...
-
Associate Director/ Director, Consumer Insights
4 weeks ago
Singapore NielsenIQ Full timeABOUT THIS JOBAt NielsenIQ, our obsession in helping our clients to grow through a comprehensive understanding of consumer behavior is what motivates us. Leveraging on the ongoing innovation in technology, our work includes, but not limited to, helping our clients set growth strategies, determining what products or services ultimately get into the markets...
-
Associate Director
4 weeks ago
Singapore HENNING LARSEN PTE. LTD. Full timeRoles & ResponsibilitiesJob DescriptionDo you want to turn dreams into reality, working with award-winning sustainable architecture and masterplans? Henning Larsen is looking for an Associate Architect/Associate Director to join our global design community. You will be part of an interdisciplinary studio with architecture, urbanism and landscape, working on...
-
Associate Director/director
2 weeks ago
Singapore DATASEARCH CONSULTING INTERNATIONAL PTE. LTD. Full timeAssociate Director/Director - APAC Cybersecurity & Technology RecruiterSingapore basedCompetitive base with a package of 30-50% of billings/earnings Newly created role with a highgrowth executive recruitment firm Leverage a strong technology brand and excel with a great commission structure Flexible working environmentDatasearch is a highly specialised...
-
Commercial Excellence Director and Service DBSL
2 weeks ago
Singapore Danaher Full timeWondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...
-
Associate Director, Operations
2 weeks ago
Singapore JJ CONSULTING SERVICES Full timeOur Client is an established company in Singapore, who is seeking to recruit a Associate Director, Operations (Data Centre), Malaysia.Associate Director, Operations (Data Centre), Malaysia To review and reform the existing Data Centre network and IT system. To develop and integrate the existing Building Management System (BMS) and Environmental Monitoring...
-
Project Program Associate Director
1 month ago
Singapore NTT Data Vertex Software Inc. Full timeApply for Project Program Associate Director, Career Progress Consultants in Singapore for Year of Experience on
-
Associate Director
2 weeks ago
Singapore WilsonHCG Singapore Full timeAssociate Director (Corporate Strategy), Global Asset ManagerWe are a Singapore-headquartered independent asset management group, wholly-owned by a prominent financial institution. With substantial assets under management, we provide global investors access to diverse investment strategies. With a mission to create value and drive growth for our business and...
-
Project Program Associate Director
1 month ago
Singapore NTT Data Vertex Software Inc. Full timeApply for Project Program Associate Director, Career Progress Consultants in Singapore for 8 - 11 Year of Experience on TimesJobs.com.
-
Associate Director Application Development
1 month ago
Singapore Robert Walters Full timeA well-known insurance company is seeking an Associate Director - Application Development. The candidate will become an integral part of a dynamic team driving innovation and analytics for a global organisation. About the Associate Director - Application Development Role: This position involves working on cutting-edge software solutions, enabling the...
-
Associate Director Application Development
4 weeks ago
Singapore Robert Walters Full timeA well-known insurance company is seeking an Associate Director - Application Development. The candidate will become an integral part of a dynamic team driving innovation and analytics for a global organisation. About the Associate Director - Application Development Role: This position involves working on cutting-edge software solutions, enabling the...