Bank Operations Officer
2 months ago
Job Description:
• Process customers’ requests in the Card Services Customer Fulfillment function, e.g. Cancellation of Cards, Replacement of Cards, Bill Payment, GIRO applications
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Manage and resolve customers’ and business units’ feedback/complaints and queries promptly
• Identify opportunities to improve productivity, risk controls, efficiency, and service quality in the team
• Support in digitization effort driven by the management and ad-hoc /admin tasks assigned
Job Requirements:
• Diploma/Degree Holder
• Preferably 1 - 2 years of relevant banking experience/candidates without relevant experience welcomed to apply
• Able to multi-task and cope with change and diversity in a fast-paced environment
• Possess strong analytical and problem solving skills, able to think objectively and 'think outside the box' when analyzing issues
• Meticulous with an eye for details and quality mindset
• Strong cross-functional collaboration and communications skills, driving outcomes through influence and negotiations
• Proficient in the use of Microsoft Office, specifically Microsoft Excel, Word & Powerpoint
• Team player, self-motivated and resourceful
Tell employers what skills you have
Debit Cards
Microsoft Office
Microsoft Excel
Loans
Invoicing
Financial Transactions
Credit Cards
Service Level
Business Strategy
Trade Finance
Retail Banking
Deposits
Commercial Banking
Cash Management
Banking
Business Process
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