Store Supervisor, Kate Spade

4 days ago

Singapore COACH SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.


Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.


Primary Purpose:

You demonstrate ownership for the flagship store by maximizing store productivity and profitability. You develop plans to achieve sales and productivity goals, and work closely with the brand director to evaluate market information and create strategies that can impact store results.


You lead by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed kate spade service expectations.


The successful individual will leverage their proficiency to...

  • Takes ownership and accountability for store productivity and sales plans forecast
  • Creates a high energy, sales and service focused environment
  • Oversees the kate spade service environment within the store by offering constant feedback on service behaviors
  • Manages relationships key stakeholders for smooth execution to achieve sales
  • Consistently manages physical store environment to ensure that visual merchandising and store maintenance standards are met
  • Identifies underperforming store staff and takes focused action to manage development or counseling
  • Recognizes and values individual performance and communicates appropriately
  • Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results

The accomplished individual will possess...

  • Minimum 3 years store management experience in retailor service industry
  • Experience working in a fast paced retail environment.
  • Ability to inspires team to meet and exceed performance standards
  • Proficient in microsoft excel, word, and outlook
  • Excellent client service and communication skills
  • Comfortable with flexible work schedule to meet the needs of the business
  • Strong customer focus, good relationship with maintenance vendors/contractors.

Our Competencies for All Employees

  • Courage: Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable” positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.


Tell employers what skills you have

Outlook
Footwear
Lifestyle
Microsoft Excel
Visual Merchandising
DNA
Stretching
Customer Information
Store Management
Counseling
Tapestry
Finish
Accountability
Customer Focus
Diplomacy

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