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Customer Service Executive

2 months ago

Singapore RANDSTAD PTE. LIMITED Full time
Roles & Responsibilities

about the company


Our client, an esteemed biotechnology company, is on the lookout for a Customer Service Executive based in Singapore to remotely support their expanding operations in Japan.


about the job

  • PO processing & confirmation of PO to customers (SO Creation)
  • Coordinate with purchasing & production departments on schedule arrangements
  • Weekly re-schedule report to customers
  • Provide costing to sales person on new projects
  • Quotations generation and monitoring of delivery shipment
  • Act as operation focal point for customer queries (e.g. documentation and shipment status) and complex sales order resolution
  • Process Customer’s orders until delivery in accordance with the order processing system (IFS system)
  • Maintain Filing System of all Sales and Stocks related documents
  • Assist in Financial Audit and Stock Count Exercise

skills and experience required

  • Degree / Diploma or equivalent
  • Min 5 years working experience in a customer service role
  • Understand and hands on Order to Cash Business Process
  • Good knowledge of imports-exports procedures, customs formalities
  • Hands on with order management, processing , fulfilment
  • Able to commence within a short notice or immediate will be a plus
  • Able to speak and write in Japanese to to liaise with japan client who cannot speak english
  • JLPT N1 is required for the role

If you are interested in the position , kindly apply here.


EA: 94C3609 / Reg: R1985244


Tell employers what skills you have

CRM
Microsoft Office
Microsoft Excel
sales order management system
Japanese Language
Customer Support
ERP
Order Management System
Chemistry
Biotechnology
Work Order Management
Attention to Detail
Order Management
Team Player
Business Process
Customer Service
Service Excellence
Japanese
Customer Service Experience