Operations & Customer Service Executive (Freight Forwarding)

5 days ago


Singapore CAREER STORY PTE. LTD. Full time
Roles & Responsibilities

Customer Service Executive (Freight Forwarding)

  • Basic: $2,400 - $2,700
  • Working Hours: 5 Days | 9am-6pm
  • Location: East Region (Airport Cargo Rd)

Job Responsibilities:

  • Assist in the customer service department, reporting directly to the team manager
  • Manage all air and sea freight bookings for the company's customers
  • Liaise with air and sea carriers to ensure smooth operations and coordination
  • Provide timely and accurate responses to customer inquiries and issues
  • Handle all documentation work related to sea freight, including bookings, Bills of Lading (BL), and other essential paperwork
  • Maintain effective communication with customers, ensuring their requirements are met and expectations are exceeded
  • Ensure all customer service tasks are completed with a high level of professionalism and accuracy
  • Use Microsoft Office and email platforms to communicate with customers and handle daily administrative tasks
  • Participate in the continuous learning and development of logistics and customer service skills

Requirements:

  • Min GCE 'O' Level or equivalent qualification
  • Min 1 year of experience in customer service, preferably in logistics or freight forwarding
  • Basic knowledge of air and sea logistics (advantageous but not compulsory)
  • Proficiency in Microsoft Office and email communication
  • Self-motivated and able to work independently

We regret to inform you that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Joselito | EA Registration: R25126580

Tell employers what skills you have

Customer Service Skills
Microsoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Freight Forwarding
Adaptability
Freight
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Shipping
Able To Work Independently
Customer Service Experience

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