Freight Forwarding Operations Manager
2 weeks ago
Role Overview
We are seeking a results-driven Import & Export Operations Manager to oversee all aspects of import and export operations. The ideal candidate will have expertise in air, sea, and land freight logistics, strong leadership skills, and a proven track record in operational management.
Key ResponsibilitiesImport Operations:
- Coordinate shipments, track deliveries, and manage customs clearance.
- Prepare and verify import documentation (invoices, packing lists, certificates of origin).
- Ensure compliance with Singapore Customs regulations and government agency requirements.
- Liaise with customs brokers, freight forwarders, and shipping lines.
Export Operations:
- Plan and execute export shipments, including freight booking and transportation.
- Prepare export documentation (Airway Bills, bills of lading, export declarations).
- Ensure compliance with international trade regulations and Free Trade Agreements (FTA).
- Collaborate with overseas agents and customers to ensure smooth shipment handling.
General Operations & Client Relations:
- Stay updated on import/export regulations and compliance requirements.
- Apply for necessary permits and ensure accurate HS code classification.
- Negotiate rates with airlines, shipping lines, and freight forwarders.
- Monitor service provider performance and resolve shipment discrepancies.
- Maintain and expand the import/export client base.
- Minimize storage fees, detention, demurrage, and penalties.
- Report financial performance, KPIs, and operational improvements to senior management.
- 3-4+ years of experience in freight forwarding import/export operations.
- Expertise in air, land, and sea freight logistics.
- Proficiency in CargoWise (preferred).
- Strong customer service, negotiation, and communication skills.
- Detail-oriented with excellent time management and organizational skills.
- Bachelor's degree in Logistics, Supply Chain, International Trade, or related field (preferred).
- Leadership potential to grow into a Branch Manager role in Singapore.
Career progression opportunities in a growing logistics firm.
Exposure to international trade and freight solutions.
Competitive salary and benefits package.
Negotiation
Leadership
Supply Chain
Compliance
Freight
Transportation
Time Management
Communication Skills
Customer Service
Shipping
International Trade
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