Indoor Sales cum Customer Service Executive

5 days ago


Singapore NKY FREIGHT FORWARDING PTE. LTD. Full time
Roles & Responsibilities

Sales & Telemarketing Duties:

  • Conduct outbound calls to potential and existing customers to promote products/services.
  • Follow up on leads and inquiries via phone, email, or chat.
  • Identify customer needs and recommend suitable products/services.
  • Achieve sales targets through persuasive selling and relationship-building.
  • Maintain a database of prospective and existing customers for follow-ups.

Customer Service Duties:

  • Handle inbound calls, emails, and messages to assist customers with inquiries.
  • Provide accurate product information and pricing details.
  • Address and resolve customer complaints in a professional manner.
  • Maintain excellent customer relationships to drive repeat business.
Requirements:
  • Experience in telemarketing, tele sales, or customer service in logistics/forwarding industry is an advantage.
  • Strong communication and persuasive selling skills.
  • Ability to handle objections and negotiate effectively.
  • Proficiency in Microsoft is a plus.
  • Positive attitude, resilience, and ability to work in a fast-paced environment.
Tell employers what skills you have

Excellent Communication Skills
Sales
Telemarketing
Customer Relationships
Confidentiality
Positive Team Player
Selling Skills
Customer Service
Able To Work Independently
Business Requirements
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