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Crisis Management

4 months ago


Singapore NEW TONE CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Summary:

Seeking a Crisis Management & Monitoring Analyst to support a range of applications and ensure a stable and resilient production environment. The role involves managing incidents and crisis communication, providing production support, and monitoring and repairing flows for the Cash Management Control Tower Department.


Requirements:

Incident and Crisis Management:

  • Analyze malfunctions and implement appropriate incident management and communication actions.
  • Identify and coordinate key actors to restore service and lead crisis conference calls.
  • Communicate and provide status updates on issues to business users, management, and other stakeholders.

Production Support:

  • Respond to back office business lines in case of flow execution malfunctions and keep them regularly informed during incidents.
  • Monitoring and Repair of Flows:
  • Perform daily routine checks and monitor global assets (Cash Management layers, SWIFT components, message files, and event logs).
  • Ensure operational end-to-end monitoring using available tools and procedures.
  • Identify process gaps and supervise recurrent maintenance interventions.

Contributing Responsibilities:

  • Update monitoring procedures and incident management documentation.
  • Analyze and challenge existing support processes for continuous improvement.
  • Coordinate with project teams and IT to diagnose and improve business process efficiency.

Qualifications:

  • Ability to understand functional and technical architectures.
  • Technical skills in file manipulation and application configuration.
  • Strong analytical and problem-solving skills.
  • Ability to handle stress, take initiative, and make decisions.
  • Attention to detail and accuracy.
  • Strong team collaboration and communication skills.
  • Background in SWIFT or Cash Management.
  • 3-5 years of experience in a similar role.

Additional Requirements:

  • Willingness to work in shifts and weekend rotations.
  • Ability to work on weekends and public holidays with compensatory days off.
  • Availability for early shifts (7 am to 4 pm or 8 am to 5 pm).

Tell employers what skills you have

Team Collaboration
SWIFT Payments
incident management process
Payments and Cash Management
Production Support
Attention to Detail
Interventions
Communication Skills
Cash Management
Crisis Management
Business Process
Back Office
Incident Management